I own a five-year old Mercedes E220cdi, bought from new, and paid extra for Artico (man-made leather) seats. I have done approx. 8k mile p.a. and though I weigh less than 12 stones, the driver’s seat is cracked and disintegrating. I always had the car serviced at the Mercedes dealership and no third party has been involved in any way with the car.
The dealership asked Mercedes whether there was anything they could do, and I have followed this up since with Mercedes Customer Relations, but the car is out of warrantee. Potential buyers should know: the Artico seats won’t last more than the warrantee period, even with very minimal usage.
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