Honda Jazz - No fault insurance claim - John Boy

My daughter’s car was hit by a lorry in a supermarket car park and the lorry driver’s employer has accepted responsibility. She reported the accident to her insurance company and they have passed the claim to an accident management company. It looks as if the damage is a small dent to the rear bumper, but the bumper will need to be replaced. She’s been given a hire car, but her car has yet to be repaired. She’s been told that, as it’s over eight years old, it may have to be written off as that is the company policy. Will she have to accept that? She’s not had it long and it was hard to find as it’s a small, low mileage automatic.

Honda Jazz - No fault insurance claim - RT

Get her to contact the lorry's insurers - they may prefer to deal direct and have her car repaired.

Honda Jazz - No fault insurance claim - Andrew-T

Eight years old, should be possible to find replacement bumper at sorapyard, keep car, take reduced payout from insurer and get local bodyshop to do the repair (may need repaint ?).

Honda Jazz - No fault insurance claim - John Boy

"Get her to contact the lorry's insurers - they may prefer to deal direct and have her car repaired."

Too late for that, I think, RT. The driver's employer got in touch, but was so rude (in contrast to his employee) that she went to her insurer.

Honda Jazz - No fault insurance claim - John Boy

"Eight years old, should be possible to find replacement bumper at sorapyard, keep car, take reduced payout from insurer and get local bodyshop to do the repair (may need repaint ?)."

Thanks Andrew, but won't it then become a Category S or N on the registration document?

Honda Jazz - No fault insurance claim - Andrew-T

Thanks Andrew, but won't it then become a Category S or N on the registration document?

A vehicle written off and repaired will end up with a Cat of some sort on the V5. 'Normally' a write-off is dismantled for parts so ceases to exist. Your damage sounds as if it should cost less than the value of the car to repair, so if you were happy with it before the damage, think about having it repaired. A slightly-damaged rear bumper should be no big deal, so you could just keep driving the car until you get tired of seeing the damage ? :-)

When the resale value of a car gets down towards petty cash, a Cat mark on a V5 is not going to matter much. The immediate question is whether the insurers insist on a write-off.

Edited by Andrew-T on 28/02/2025 at 18:41

Honda Jazz - No fault insurance claim - gordonbennet

Too late for that, I think, RT. The driver's employer got in touch, but was so rude (in contrast to his employee) that she went to her insurer.

Face palm.

The problem with truck insurance is that its now being handled by call centres, instead of something relatively straightforward as this should have been these claims handlers manage to make a huge docu-drama lasting weeks out of the slightest scratch.

The last touch on the road i had about 6 years ago a really nice young girl only passed her test a few weeks previously and following the blasted sat nav changed lanes directly into my ns bumper, only a headlight scratch to the truck which our dealer body shop polished out same afternoon...at no charge i should add once i told them it was a young girl new to driving and we were trying not ruin her insurance...my boss also trying to look out for her took great delight in phoning the young lady directly to let her know she'd hear nothing else from us so wouldn't have to jeopardize her new insurance.

This is how things should be sorted, not getting some aggressive half wit on the phone getting everyone's back up.

Honda Jazz - No fault insurance claim - daveyjp

When my vehicle was hit by a wagon I had a dealer quote for the work which was agreed by the delivery company and they paid the bill. For new bumper, new light clusters and a bodywork repair and respray it was just £2,500.

The problem comes as soon as an accident management company gets involved. They expect new parts, they need paying, they charge stupid amounts for courtesy cars and repairs take much longer, as a result a £2,500 bodywork repair job can quickly become £7-8,000, which on an 8 year old car is enough to write it off.

If the car can still be driven I'd stop the claim, get quotes for a cheap basic repair and submit to your insurance company and get the third party to foot the bill.

Honda Jazz - No fault insurance claim - John Boy
I think it’s too far gone for that Davey. I can see now why it’s not booked in for a repair assessment until the 10th of March.

Edited by John Boy on 28/02/2025 at 18:31

Honda Jazz - No fault insurance claim - John Boy

Her insurance company told her that they were using the accident management company so that she wouldn't lose her no claims bonus.

Honda Jazz - No fault insurance claim - John Boy

She's just heard that her car is to be repaired and will be ready in about 2 weeks. That will mean about 28 days of car hire to be charged to the lorry driver's employer.

Honda Jazz - No fault insurance claim - Terry W

There may be a fundamental flaw in how accident/claims management companies work.

AIUI they are paid by a mixture (varies by company) of fixed fee and percentage. It is in their interest to maximise the costs and hence their fee. The punter never sees this directly as the costs are paid by the insurance company - but it does end up in the insurance premium.

Hence trivial repairs take weeks, car hire costs escalate, cars are written off unnecessarily. I suspect many are "recycled" with minor cosmetic repairs completed into the s/h market to the benefit of small traders with accident management company contacts!!

Honda Jazz - No fault insurance claim - Andrew-T

I suspect many are "recycled" with minor cosmetic repairs completed into the s/h market to the benefit of small traders with accident management company contacts!!

I'm sure the industry has evolved since then, but about 40 years ago we owned for a year or two a bright blue Mini (for the teenagers to learn in) which I soon discovered had started life in white. It had been rolled on an icy road in December and the innards were put in a new shell. I think the bonnet prop was about the only white part remaining.

A few years after that it bombed past us on the M6. I was glad not to be in it.

Honda Jazz - No fault insurance claim - RT

I suspect many are "recycled" with minor cosmetic repairs completed into the s/h market to the benefit of small traders with accident management company contacts!!

I'm sure the industry has evolved since then, but about 40 years ago we owned for a year or two a bright blue Mini (for the teenagers to learn in) which I soon discovered had started life in white. It had been rolled on an icy road in December and the innards were put in a new shell. I think the bonnet prop was about the only white part remaining.

A few years after that it bombed past us on the M6. I was glad not to be in it.

Re-shelling is an acceptable repair method, usually resulting in a better car than immediately pre-accident - however modern cars have so much equipment needing transfer to a new shell that it's almost always cost-prohibitive and no longer done.