I faced this issue when buying a 2014 CX-5 in 2016. There is no physical logbook/service record with Mazdas.
I have used a totally reliable local indie for years and wished to continue with him. However, he has no access to the Mazda service database, where all "official" servicing is electronically recorded. He could gain access for a fee, but it's not worth it when he doesn't specialise in Mazdas.
In the end I decided to continue with the indie and keep all paperwork, assuming I would be keeping the car for a long time. As Andrew-T says, after a while it doesn't really matter where servicing has been done.
I still have the car, which has been super reliable; the only repair as such has been the replacement of a stabiliser bar mounting. Every other expenditure has been for consumables.
Edited by FP on 06/11/2024 at 09:52
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