Our Yaris is now 7.5 years old, covered 45,000 miles doing school run, commutes, local trips etc, rarely sees the motorway.
It came with a 5 year warranty, but then became eligible for the new system whereby a new 12 month warranty is provided at every service up to ten years old 100,000 miles. It was serviced in March this year at the main dealer.
At the MOT in June (done at my local garage) it was flagged the rear wheel bearings were grinding slightly I checked and they were right, but no immediate concerns. Roll on a few months and a few thousand miles and we did go on the motorway last weekend and the in car rumble was very noticeable.
Before taking to my local mechanic I remembered the warranty so checked the Ts and Cs online and it stated bearings are covered up to 100,000 miles, but there is the usual 'wear and tear' get out clause.
Called local Toyota dealer on Tuesday, explained the issue to the service receptionist who was skeptical it was covered, but drop the car in anyway.
Dropped it in at 8am this morning, told it may be a couple of days as they needed to assess the problem and may need parts, Asked if we needed a courtesy car in which case we'd need to go back next week or if not they would give us a lift back home or office, neither were needed,
They called at 11am and I was expecting a diagnosis and 'sorry but that isn't covered'. I was wrong, the call was to let me know that the job was done. Both rear wheel bearings had been replaced and no charge as they are covered under the annual warranty extension,
Brilliant service all round.
Edited by daveyjp on 24/10/2024 at 12:57
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