Hi sold our car yesterday to a private buyer. He takes the green slip. Went to DVLA page this morning and the doc reference number isn't recognised, so called DVLA and they said write to us confirming sale, which I have done and emailed the signed letter to the buyer so he knows what's going on.

He is now panicking asking who is registered keeper and he says the insurance policy he took out this morning has been cancelled because he's not the registered owner/keeper and DVLA told him not to drive car until he receives new V5 which might be 4 weeks.

DVLA told me this morning there is no obstacle to him insuring the car now.

Called DVLA again they say it's not your problem, the buyer needs to go to the Post Office with green slip to request new V5 and to tax it there and then or he'd have to wait until V5 arrives and this is just normal.

Buyer naturally panicking asking me if he's been done over and how can he insure and use his new car and who is now the registered owner and keeper is as of today. I feel bad for him but not sure what else I can do

Can someone who really knows this stuff clarify the position - partly for me and mostly for the buyer.

This is why I hang on to cars for a decade or more....

Thanks!