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Short-term reject of a new car bought on financing - New owner
Hi,

I have a general query on how does the short-term reject process work for a new car bought on PCP Financing. Since the financing company is the owner and the customer will be just a registered keeper, is the process initiated through the financing company? Each car manufacturer works with their own financing company so what happens if they start dragging their feet and slow down the process so that the 30 days period finishes.
Short-term reject of a new car bought on financing - leaseman

You have a Debtor-Creditor-Supplier Agreement where your main contract is with the Finance Company (the Creditor).

You reject the car with the Finance Company immediately , but you should always copy the dealership (The Supplier) with all correspondence and reports of conversations etc. and, in reality, you are in a stronger position as the Finance Company have an obvious interest in ensuring the law is adhered to.

I would advise that you maintain any contracted payment schedule to the Finance Company until you have a final outcome. Do not cancel the Direct Debit arrangement as this could adversely affect your credit history.

Should your rejection action succeed, and the car returned, you are entitled to the return of all money paid by you, including the deposit value, whether paid by cash or by value of a part exchange etc.