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Mazda 3 - 3x faults on car bought 3 months ago - Gazza9755

Wonder if anyone has any views?

Bought 3 months ago from main dealer. Car is 3 years old and has extended warranty.

Week after purchase engine management light came on - went back and was fixed.

Month later belt went xar not driveable and was towed to dealer and fixed.

No clutch has gone. Presume they will try to say not covered under warranty as wear and tear item.

Had 12k miles on when purchased and i have added about 3k.

Any thoughts? Know incant refuse as not in 30 days but still have options.

Clutch going soon after purchase (amd servixe) and so soon?

Mazda 3 - 3x faults on car bought 3 months ago - elekie&a/c doctor
Guess the previous owner/drivers is the cause of the clutch failure. I’m sure the dealer will wriggle as to it being warranty. However, wouldn’t expect a clutch to fail at such a low mileage.
Mazda 3 - 3x faults on car bought 3 months ago - leaseman

Any problem that occurs in the first 6 months of purchase is the problem of the supplying dealer and not you. Reference Consumer Rights Act OP. Are you still working in a Solicitors office?

Do not rely on the warranty. Do not rely on the warranty.....repeat again ad infinitum.

Give the dealer a chance to repair the car to a satisfactory condition. Once.

Mazda 3 - 3x faults on car bought 3 months ago - gordonbennet

The outlaws moved away from Mazda when they had premature clutch failure despite driving no differently and in no different area than they had for many years without ever needing a clutch replacement, the dealer/maker wouldn't budge on maker's warranty because it was a friction part.

Hope you get a good outcome on the clutch but in all honesty i'd be getting some quotes from indies and then decide which way to jump.

Mazda 3 - 3x faults on car bought 3 months ago - SLO76
Is it a diesel or petrol? What’s the mileage?

Edited by SLO76 on 10/01/2024 at 06:42

Mazda 3 - 3x faults on car bought 3 months ago - Gazza9755

Its a petrol. Had 12k miles on when bought and I have added aboutn3k in 3 months

Mazda 3 - 3x faults on car bought 3 months ago - pd

Is it a clutch failure or excessive clutch wear? There is a difference and is it the actual clutch plate or a hydraulics issue?

Mazda 3 - 3x faults on car bought 3 months ago - Moodyman
Clutch should not wear in 13k miles. I’d pressure the dealer to replace. There are various sales
regulations that give ammunition for pursuit, but allow dealers enough wriggle room.

If no joy, get it replaced from an indie.
Mazda 3 - 3x faults on car bought 3 months ago - Engineer Andy
Clutch should not wear in 13k miles. I’d pressure the dealer to replace. There are various sales regulations that give ammunition for pursuit, but allow dealers enough wriggle room. If no joy, get it replaced from an indie.

In theory any clutch can wear, even in a minute, if the driver has poor clutch control on, say a steep hill. Normally though, most dealerships should warranty a clutch for 6 months unless its proven the new owner has abused it. It's not as though this has happened before, and the previous owner may well have disposed of it because it was going.

Not saying either is the case, but I'd bet that sort of thing happens quite a bit, e.g. on dual clutched cars or ones with DPFs, CATs or turbos on the way out, but not quite enough to be noticeable by many punters. A dealer should, in my view.

Mazda 3 - 3x faults on car bought 3 months ago - John F

Clutch 'gone' in only 15,000 miles? What exactly has 'gone'? Is it a cable or hydraulic link from pedal to clutch? I thought Mazda was a decent brand - it certainly seems to have supporters on this site!

Our Passat GL5 estate would regularly snap its clutch cable every 35-40 thousand miles (the RHD conversion for the UK meant that instead of a straight pull the cable was routed 90degrees round a pulley, with resulting metal fatigue of the cable strands). But the actual original clutch plate and bearing mechanism was still OK when we traded it in at 192,000 miles. I could eventually tell by the feel of it when a few fibres had snapped and was about to fail - it certainly honed my clutchless driving ability - the sturdy gearbox also survived these episodes without problem.

And what about the belt? Sounds very odd to me - has it been clocked? But even if it had done 100,000 miles the 'belt' should still be OK.

Edited by John F on 10/01/2024 at 10:18

Mazda 3 - 3x faults on car bought 3 months ago - nick62

I had a clutch go on a secondhand Subaru when it was about 12 months old / 9,000 miles.

Supplying Subaru dealer replaced it under warranty, no questions asked.

For the record, after almost 45 years of driving, it's the only clutch replacement/repair I've needed.

Mazda 3 - 3x faults on car bought 3 months ago - Gazza9755

Thanks All for the messages so far.

Now been assesed and as expected was clutch.

Message says clutch failed/slipping not clearing 4wd.

It got sent to a Mazda dealer that I didnt purchase from. As expected, they have said not covered under warranty. Sent the report to Dealer I bought from and awaiting a response.

Suspect will get similar response. Next steps??

Mazda 3 - 3x faults on car bought 3 months ago - SLO76
Hold firm! It is not normal wear and tear for a clutch to fail in such a short mileage. It is possible the previous keeper abused it, I have seen elderly owners burn through clutches in Honda Jazz’s and Nissan Micra’s in less than 20,000 miles through poor driving. But hold firm and refuse to accept it.

I had the clutch replaced on a 2yr old Honda CRV because it was juddering. The dealer tried to rob me off with tales of wear and tear through “they all do that sir” to “must be your driving style.” I involved Honda customer services and a new clutch was duly fitted foc. I acccept however that this is a different case, my car was owned from new and the clutch wasn’t slipping - which indicates wear.

It’s not your fault that the previous owner wore the clutch out. I’d expect a strong goodwill payment to cover most of this. Even if you need to pay for the parts, I’d at least expect the Labour for free. If no decent goodwill is forthcoming a nasty review on trustpilot goes straight to Mazda UK and the dealer head office, I’ve found swift resolution to past conflicts like this on the back of a negative review or two. Including our rather underwhelming Christmas dinner, my review earned me a £100 back to remove said negativity.


The Mazda 3 is a great car, despite your initial experiences. It’s highly unusual to suffer any issues with a petrol Mazda at all, I’d say you’ve been unlucky. The upside, is that the premature clutch wear could indicate a very elderly and otherwise careful previous owner - or a wild tear away teenager son driving it. My friends mother once burnt through a clutch in a new Honda Concerto within 15,000 miles. It was replaced, and the car ran without fault for many years - once his mother had a few wee driving lessons from husband.

Edited by SLO76 on 10/01/2024 at 19:27

Mazda 3 - 3x faults on car bought 3 months ago - Xileno

Wait and see what the supplying dealer says and if no different write to Mazda UK.

You need to know if it's the friction material worn or another fault. Might there be a tendency to default to the former in disputes like these?

Mazda 3 - 3x faults on car bought 3 months ago - Gazza9755

Sprry not 100% sure whats meant be the last paragraph?

Mazda 3 - 3x faults on car bought 3 months ago - Xileno

Clutch slipping/failed is a bit vague. If it's slipping because of wear possibly caused by driver abuse earlier in the car's life then the warranty will probably not pay. But might there be a mechanical fault in which case they should pay I would have thought. I don't know how you prove it without some dismantling.

Mazda 3 - 3x faults on car bought 3 months ago - gordonbennet

Clutch slipping/failed is a bit vague. If it's slipping because of wear possibly caused by driver abuse earlier in the car's life then the warranty will probably not pay. But might there be a mechanical fault in which case they should pay I would have thought. I don't know how you prove it without some dismantling.

That's the whole point about things like this, without dismantling the full cause can't be known, by then the gearbox is out and the car immobile in a workshop bay.

The dealer says its worn out through bad driving practice, or damage (ie pressure plate or DMF overheating through abuse) has been caused by bad driving practice, if the cars in bits the owner is over a barrel, to take the car elsewhere is a major headache, most likely require the gearbox refitting to get the car ouf of the workshops and onto a trailer, the customer will be presented with a bill for all of that labour.

That's why i said above to get indy quotes beforehand, hopefully the car is not dismantled yet so the OP can still opt indy if they wish, by now maybe the OP has a gut feeling one way or t'other which way this is heading listening to the service desk operative.

We had a similar situation with a family Golf, still under approved used warranty but i noticed a badly scored rear disc first time i laid eyes on it after a few months ownership, now the dealer might have stumped up but seeing how reasonable our indy's quote was for new rear discs and pads compared to the dealer price if warranty denied (friction parts seldom covered), the family made a decision to get them changed by our indy, they were visiting and our indy fitted them in that afternoon as a favour...as everyone here has already guessed it was a seized rear calliper due solely to the standard non existant dealer brake servicing on this apparently fully serviced low mileage just over 3 year old car....not having the necessary software to disengage the pointless electric park brake it wasn't a job i could do.

Handily family has since then discovered a small VW specialist walking distance from their house, so all care for the car is now in their reasonably priced hands.

Mazda 3 - 3x faults on car bought 3 months ago - Andrew-T

For the record, after almost 45 years of driving, it's the only clutch replacement/repair I've needed.

In 60 years of driving I have never had any work done on any clutch. As most, if not all, my cars have been 'used', I suppose previous owners might have had a clutch replaced, but not to my knowledge.

Come to think of it, my 1962 Morris 1100 may have had a release bearing replaced, way way back ....

Mazda 3 - 3x faults on car bought 3 months ago - Adampr

Stop dancing to their tune and reject the car.

Mazda 3 - 3x faults on car bought 3 months ago - gordonbennet

Come to think of it, my 1962 Morris 1100 may have had a release bearing replaced, way way back ....

Hopeless carbon thing on BL's offerings in those days if my memory serves, not a bearing as such.

Poor designs still around, some cars have the slave cylinder that operates the release bearing inside the bell housing, in better days they were always outside for easy access to the item most likely to give trouble.

Mazda 3 - 3x faults on car bought 3 months ago - Steveieb

When I bought my RAV 4 last May I didn’t notice the clutch was getting stiff until I had driven it for a day after buying it.

The dealer tried to persuade me that it was normal for the marque being 4WD but I took the car back after the second day and asked for a refund.

We. Eventually came to an agreement to split the cost of the replacement 50/50 , but when I found that the scheduled replacement time was 10 hours I can understand their reluctance .

Mazda 3 - 3x faults on car bought 3 months ago - skidpan

We. Eventually came to an agreement to split the cost of the replacement 50/50

So after finding a fault with your car a day after purchase you agreed to pay 1/2 the cost despite the law saying any fault within in the first 30 days should be fixed FOC or you are entitled to reject. The dealer clearly knew it was faulty, they would not have done any work if it had been OK.

Utter madness on your part. You must have more money than sense.