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Mon 8 Jan 2024 17:09

BMW 3 Series - Garage problem - Spence129

Hi, I have an issue with a local garage.
My 320i petrol had a cylinder 3 misfire so I changed the coil
and plug but no joy, took it to a garage who changed the injector and I still had a misfire.
Took it to a bigger garage who initially did diagnostics and said I should change all 4 injectors, I was dubious but they said 99% sure. They changed them and still missing so they had to borrow a diagnostic machine from someone else, they said it was the ECU then, I was told it would be sent away and it would be £80, and then if I agree to the price of the repair that £80 would be refunded. That seemed fair. We never got a call, I called the garage 20 times in total trying to find out a price or get an update. Today after 4 months they’ve said it’s finished and the price is over £1000. I bought the injectors myself so I expected 2/3 hours for them. Plus diagnostic. They’ve said the ecu is £600, it was a straight forward clone, I’ve called two online places today who have quoted £120 and £150 for an ECU clone, I gave them my VIN and REG so the price is for the same job.
Where do I stand? Under consumer law if a price wasn’t agreed then I only have to pay a reasonable price, which I would argue is £200-£250, not £600.

If the garage called when the ECU was sent off and said it’s £600, I would have paid the £80, got it back and sent it the guys online and got it done for £120.

Thanks

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Mon 8 Jan 2024 17:19

BMW 3 Series - Garage problem - skidpan

Were there any horses tied up round the back?

Sound like a bunch of cowboys.

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Mon 8 Jan 2024 19:41

BMW 3 Series - Garage problem - Oli rag

Unfortunately that’s not a good position for you to be in, as they have your car and that’s a strong bargaining tool if you dispute their bill.

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Mon 8 Jan 2024 20:12

BMW 3 Series - Garage problem - elekie&a/c doctor

Bit concerned it’s taken 4 months to fix . Perhaps there’s more to the story than what we’re being told .

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