As Skidpan mentioned - Customer Rights Act 2015 -
Under the new act, if a fault renders the product not of satisfactory quality, not fit for purpose or not as described, then the buyer is entitled to reject it within the first 30 days.
Between 30 days and 6 months
If a fault comes to light after 30 days but before 6 months you’re entitled to a repair, replacement or refund.
It’s assumed in law that the fault was present at the time of purchase unless the seller can prove otherwise Unless you’ve agreed otherwise, the seller (dealer) has only one opportunity to repair (or replace) the faulty vehicle after which, if they fail to repair it, you’re entitled to a refund.
In the event of a refund following a failed attempt at repair during the first six months the seller may make a 'reasonable' adjustment to the amount refunded to take account of the use that you’ve had of the vehicle.
Edited by Big John on 12/12/2023 at 23:11
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