I've found that they can be useful and good value, though - for my needs anyway - mainly for household implements, like floor mops, brushes, washing up gloves, etc, and no better on price than other high street 'discounters' and often the supermarkets.
I also agree that they've had stock issues - rather like (IMHO) Sports World do, where many shops don't have stock in (even before the Pandemic-related issues) and staff have no way of finding out if and when new stock will be arriving - it just does when it does, if it does at all.
I'd bet that a much larger percentage of their sales (like many physical shop chains) are now online, because people do not want to go (especially drive) to their 'nearest' shop only waste their trip because there's no stock for whatever reason - at least with Wilko (unlike Sports World) you can (I think) check online to see if there, or at least you could do that until they went into administration. Not so good for the not-web-savvy or the poor who don't have computers or smartphones.
I also find that Dunelm also overlaps their stock base to a degree, and they at least appear to have better stock control, and the Aldis and Lidls of this world also provide often cheaper own-brand alternatives, taking a significant chunk of their business as well.
I'm wondering if Wilko is the modern day equivalent of Woolworth's as a shop with not a proper defined customer base and significant issues with management at various levels.
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