Hello everyone. I am wondering if anyone can provide any sound advice for the situation I find myself in and which is causing me no end of stress! I bought a second hand vehicle (2017 plate) from a dealer and took out their offer of a two year extended warranty for peace of mind. I took finance of £5k and paid the balance of £15k myself. A few months after ownership it became apparent that there was an issue with the coolant mysteriously ‘disappearing’. I first noticed it 4 months after taking ownership, didn’t report it to the garage I purchased from but had the system re-pressurised/filled and all seemed well for a while. Then it happened again 7 months in and I then knew it was a recurring problem that garage needed to address under the warranty. I had to get recovered back to my house and the vehicle couldn’t be driven as there was no sign of coolant in the bottle. I contacted them and asked them to investigate and fix under the warranty. They said the earliest they could look at it was 6 weeks (!!) so I had to just wait that time. After further weeks of chasing, they said it would need to go to a separate Ford specialist garage for further test as they were scratching their heads. This entailed a further wait of weeks to get a ‘slot’ with Ford. Anyway to cut a long story short, since breakdown I’ve now been waiting 4 long months and the problem hasn’t been identified let alone fixed. I have hit a brick wall , they won’t return my calls or emails and they are 2.5 hours away from me so not easy for me to visit. I am virtually calling every other day and getting ignored. It’s really getting me down. I have my own business and need the vehicle for work and on top of that they say they have no courtesy vehicles they can give me full stop. What do I do? They are just taking a lend of me and I feel powerless. How can they get away with this ‘service’ week after week after week? Is there a code of conduct ‘reasonable period of time’ in which a vehicle must be fixed. How can I shake them into action? I need my vehicle back yesterday. Can anyone help, please! Thank you.

Edited by _ORB_ on 09/08/2023 at 06:15