MG ZS - Warranty

Honest John Back Room » Motoring discussion
What is life like with your car? Let us know and win £500 in John Lewis vouchers | No thanks
View Threaded
Thu 2 Feb 2023 08:46
MG ZS - Warranty - Conor Toner

Recently the amber warning light came on for gas particualtion filter and took car to main dealer who booked it in. After 2 visits to replace sensors and software upgrade light was still on and told they would order a new filter and was just waiting for call to fit. Waited 2 weeks and contacted them to be told person had left that was dealing with it and someone would call me. After another 2 weeks and trying to contact them with no joy and went into the branch and spoke to manager who told me that they would need to replace part and not covered by warranty and £1,600 cost. I explained that I had already been told it was covered by previous person and obviously a fault with part as drive on motorway daily and only purchased the car 9 months ago from their dealership although car is 2020 reg. they told me they would look into it further and contact me and another 2 weeks gone by with no contact despite me chasing twice. Should this be covered by MG warranty which is part of reason I bought car due to 7 year warranty and under sale of goods act surely I should be covered for cost.

Reply | Report as offensive | Link
Thu 2 Feb 2023 09:03
MG ZS - Warranty - badbusdriver

I'm not sure what difference between a diesel particulate filter and a petrol particulate filter is, but I'm under the impression that the diesel version (DPF) is not covered by the warranty.

So I'd suggest going through the warranty carefully to see if there is any mention or exclusion of it.

Reply | Report as offensive | Link
Thu 2 Feb 2023 09:11
MG ZS - Warranty - gordonbennet

If there's no warranty cover offered it should be possible to get the present filter commercially cleaned, off car sent to specialist, this is the case with Diesel filters not sure about petrol versions.

If this works i'd be inclined to get shut of the car asap while its running right, because if it can't keep itself clear with regular motorway runs then it's likely to be a bane of your life for the rest of your ownership.

Reply | Report as offensive | Link
Thu 2 Feb 2023 09:33
MG ZS - Warranty - Conor Toner

Just spoke to a company that cleans filters and they couldn’t believe that a car with 25k miles and driven on motorway has an issue and that obviously a fault with part. Advised to go back to dealer and tell them it’s a fault with part.

Reply | Report as offensive | Link
Thu 2 Feb 2023 09:16
MG ZS - Warranty - Conor Toner

Hi. It’s a petrol model.

Reply | Report as offensive | Link
Thu 2 Feb 2023 11:26
MG ZS - Warranty - movilogo

DPF generation can happen by driving at high RPM for half an hour.

But GPF/PPF cannot generate in same way! This was discussed in Kia forum as new MHEV Sportages (not the HEV or PHEV) are having this issue. For PPF/GPF the trick is said to drive downhil with you foot off the accelerator. I don't know whether it is true but apparently people have cleared PPF fault in this way.

Those who took to dealer reported they lost around 20 liter of fuel as part of forced regeneration. Some even said they believe dealership simply put a brick on accelerator for half an hour.

Bottom line is that GPF/PPF is more pain that DPF.

Hybrids apparently don't have GPF, only pure petrol or mild hybrids have GPF.

Reply | Report as offensive | Link
Thu 2 Feb 2023 17:27
MG ZS - Warranty - sammy1

"""Those who took to dealer reported they lost around 20 liter of fuel as part of forced regeneration. Some even said they believe dealership simply put a brick on accelerator for half an hour.

Bottom line is that GPF/PPF is more pain that DPF.

Hybrids apparently don't have GPF, only pure petrol or mild hybrids have GPF."""

I cannot believe I am reading this. You would think that these petrol filters would be fool proof. So they cost £1600 for an MG, you would think that would be covered by warranty but from what I have read MGcars seem to have a lot of problems and the dealers not very good. I would not buy a car made in C or that matter 9000miles away mainly because of spare parts availability. Nor any car make with a PPF having read this. It is a pity that this forum is not that big so you get a bigger picture

Reply | Report as offensive | Link
Thu 2 Feb 2023 18:49
MG ZS - Warranty - movilogo

Bottom line is that GPF/PPF is more pain that DPF

The ultimate bottom line is that anything that is fitted to car to save the environment is going to be pain in the bottom of the owner.

Reply | Report as offensive | Link
Thu 2 Feb 2023 23:24
MG ZS - Warranty - Rerepo

I'm in Thailand at the moment where MG (SAIC) have a factory. Possibly some of the UK market MGs are made in Thailand.....? Anyway, MGs are promoted quite heavily here, with some emphasis on MG being a 'British brand' - the union flag is often used in their adverts. The cars are cheaper than the Toyota and Honda equivalents but they lose value quickly and are not particular sought after secondhand. I've heard that parts supply is not too good, even though they are built here, and the dealers are generally poor.

Reply | Report as offensive | Link
Fri 22 Dec 2023 09:09
MG ZS - Warranty - Terry Shiers
I’ve just got exactly the same problem with mine, done 21,000 miles
Reply | Report as offensive | Link
Tue 13 Aug 2024 08:36
MG ZS - Warranty - Ben Bromley
Hi Terry . What outcome did you have ?? I’ve just had to pay £1893 to get mine fixed !
Reply | Report as offensive | Link
Tue 13 Aug 2024 08:34
MG ZS - Warranty - Ben Bromley
Hi I have just had same thing and cost £1893 to repair !!!! Not covered by warranty. Car only 22000 miles.

I’ve complained to the motor ombudsman

Did you have an outcome with this at all ??
Reply | Report as offensive | Link
Tue 13 Aug 2024 16:18
MG ZS - Warranty - badbusdriver

I have a customer recently got rid of his (about 4 years old) ZS 1.5 petrol after being told he'd need to spend £1500 replacing all the brakes. He'd owned the car from new, looked after it, and didn't drive hard.

Replaced with a Toyota CHR hybrid.

Reply | Report as offensive | Link
Tue 13 Aug 2024 16:46
MG ZS - Warranty - elekie&a/c doctor
General consensus in the trade , is the MG factory warranty is pretty much worthless. Dealers try to get the customer to pay for repairs, then argue the toss later with MG . Technical support and parts supply are dire . Their warranty failure rate is around 30% .
Reply | Report as offensive | Link
Tue 13 Aug 2024 16:48
MG ZS - Warranty - skidpan

DPF generation can happen by driving at high RPM for half an hour.

Its about time people stopped posting this nonsense.

The first place to look is the manual, it will detail what to do.

First thing to say is you cannot make a "regen happen", the ECU will do that either by time, distance or soot loading. No amount of thrashing will trigger the regen all it will do is waste diesel and block the DPF faster.

We have had 3 diesels with DPF's (a BMW, a Ford and a Kia) and none required high rpm.

In the BMW it was difficult to tell a regen was happening and in the 6 years we owned the car never had an issue, just let it do it.

The Ford used EOLYS and like the BMW just got on with it even though our dealer said that a new DPF was a service item at 75,000 miles, sold ours after about 60,000 miles. Ford wanted £300 to top up the EOLYS at 37,500 miles, local garage did it for nearer £100 from memory.

In the Kia manual it clearly said that a regen completed faster if you drove between 1600 and 2000 rpm for about 20 minutes, they were spot on. Only problem was 2000 rpm in 6th was about 65 mph and it made you none to popular on the M1, drive at an indicated 72 mph and it would take closer to 30 minutes of wasting diesel to complete. The manual stated that more revs resulted in a higher gas speed in the exhaust which did not allow the DPF to get to the best temp for a regen (600 degrees C), the rev range was quoted for a good reason.

I am sure that different makes work different to these 3 examples, best place to look is the manual. Don't ask on a forum, most people don't have a clue.

Reply | Report as offensive | Link

10 warranty myths exposed

Here’s how to sort the fact from the fiction when it comes to car warranties.

Cheap Car Warranties

Looking for a garage you can trust? Honest John's Good Garage Guide has thousands of reader recommended garages, plus how-to guides and tips on servicing.

The Good Garage Guide