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.. can anyone recommend a garage reasonably local to me (I live in Wokingham) ..
I have recommended these guys a few times word of mouth, reluctantly (!) because - the more business they get, the harder it is for me to get an appointment, on the other hand if they don't have enough work they may fold, (disaster for me !) ...
So .. www.steadfastautos.net/
I would suggest "dropping in" and having a face to face chat re your concerns, rather than an email or phone,. If they can help they will , if they can't they will be honest and upfront., Check 'em out, your .choice, and hope it works for you (and them)
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Thanks all for your replies, and thanks to stan10 for the recommendation of a local garage. I will bear that in mind, but have decided to stick with Nissan for the time being, if only in the hope that it will generate some goodwill in case I need parts in the future.
While it would be nice to think that my car will become a classic in the future, I don't think it will - although, yes, it is very rare!
We did a long journey in horrible weather yesterday, and I was reminded of how much I enjoy driving this car. It has just the right power for me and is very understated. Despite previously having both a Jag X350 and X351, I would say the interior of the Infiniti is the nicest I have ever been in. In particular, the cream leather seats are the best I have ever come across.
It's a pity that Infiniti pulled out of most of its markets back in 2020. The dealership experience was excellent and the cars are very good. I think where they went wrong was in their marketing strategy (or lack of it)!
So I'll be keeping my car for the time being, and just hoping it continues to be reliable.
Thanks all again for your input.
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Thanks all for your replies, and thanks to stan10 for the recommendation of a local garage. I will bear that in mind, but have decided to stick with Nissan for the time being, if only in the hope that it will generate some goodwill in case I need parts in the future.
Not sure I understand where you are coming from?. If parts are available, you will be able to buy them whether they (Nissan) are servicing the car or not, goodwill won't have anything to do with it. If it is re future warranty claims, you are now at least a year past the end of it (assuming a standard 3 year warranty) and Infiniti are no longer present in the UK. So while it is always nice to have some optimism, in this case I'd say your chances of Nissan coughing up for something going wrong is somewhere around diddly squat!.
The dealership experience was excellent
I remember reading an article on the dealer experience when Infiniti first started being sold in the UK, and it certainly seemed to be up there with the best.
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Yes, I see what you are saying BBD, but, if parts are required, then Nissan should at least be in the position of being able to obtain them. My car is now 7 years old, so no chance of any warranty claims!
I remember going into the dealership one day, and the very nice receptionist greeted me by name. Apparently, they had a list of who was expected. At the time, I remember being impressed (compared to how I had been treated at a number of German dealerships), but perhaps this should really have been a warning about the lack of customers.
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Being greeted by name is not a bad sign, its just good customer service and Lexus do it too. They know who are booked in that day and the reg
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Being greeted by name is not a bad sign, its just good customer service and Lexus do it too. They know who are booked in that day and the reg
It's just a sign of good organisation - I was always greeted personally at my Hyundai dealer when I had one.
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I always get greeted by name when travelling first class on British Airways.
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Yes, I see what you are saying BBD, but, if parts are required, then Nissan should at least be in the position of being able to obtain them.
If Nissan is in the position of being able to obtain them, then any other garage (including the one recommended by stan10) will also be able to obtain them, by ordering them through the Nissan dealer you are using.
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At least with main dealer servicing, they are more likely to be following the service schedule. An Indy garage wont necessarily know what has been done in the years prior
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If the main dealer is providing good service (pardon the pun), I tend to stick with them even outside warranty.
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Thanks to everybody for your comments. You have helped me to see sense, and to stick with my Infiniti rather than paying out £5 - £10k to get into the closest equivalent Lexus or BMW of similar age/mileage, and then have the lottery of picking up other people's hidden problems.
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Hi, I am the OP but have had to re-register with a new name. I have resurrected this old thread because I still have the same dilemma as to whether to keep or get rid of my Infiniti Q50.
Early last week, I began to get chassis error messages, lots of lights on the dashboard and going into limp mode, making it very jerky to go from park to drive to reverse. I got the car to my local mechanic, but he could not read the fault codes and told me to go the main dealer.
By this time, the car was virtually undriveable, so I got it transported to the closest Nissan dealer who deals with Infinitis. Their diagnosis was that the rear ABS sensor needed to be replaced. This would be at the cost of over £1,000. As the car was undriveable, I felt I had no choice but to agree, but this feels extortionate for the replacement of what seems to be a fairly minor part. To add insult to injury, I now also have damage to my front splitter which I'm 99% sure was not there before.
The car is now 9 years old, is complex and so I'm expecting more reliability issues to arise going forward. I can't afford £1k every time it goes to the garage, so if I can't find a cheaper alternative, I will have to get rid, but this would be a great pity as I will never be able to afford such a nice car again.
I followed the suggestion above and contacted Steadfast Autos, but they also can't diagnose faults on the car. Can anyone suggest a garage in the Wokingham/Crowthorne/Bracknell/Reading area who may be able to read Infiniti fault codes and who would hopefully be prepared to use non OEM parts?
Any suggestions much appreciated.
Thanks
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Problem for you is that Infiniti have never been anymore than a tiny player in the UK market. Might be a better idea trying to get parts from the USA where the brand has a much bigger presence and popularity. Also might be an idea to look for and join a USA based Infiniti forum where members may be able to point you in the direction of some fixes.
Just had a look on Ebay USA, and while I'm not sure this is exactly what you need, there are left and right rear ABS speed sensors being advertised from under 10 Dollars.
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Early last week, I began to get chassis error messages, lots of lights on the dashboard and going into limp mode, making it very jerky to go from park to drive to reverse. I got the car to my local mechanic, but he could not read the fault codes and told me to go the main dealer.
By this time, the car was virtually undriveable, so I got it transported to the closest Nissan dealer who deals with Infinitis. Their diagnosis was that the rear ABS sensor needed to be replaced. This would be at the cost of over £1,000. As the car was undriveable, I felt I had no choice but to agree, but this feels extortionate for the replacement of what seems to be a fairly minor part. To add insult to injury, I now also have damage to my front splitter which I'm 99% sure was not there before.
I'm very sceptical about a faulty ABS sensor causing jerking when moving the gear selector. Did replacing this really fix the car?
I'm wondering if there was more to this repair, than the garage has told you, as a £1000 bill for replacing an ABS sensor seems unplausible.
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Hi FiestaOwner
It would appear that replacing the sensor has fixed the fault (fingers crossed, but I have done about 100 miles since pick up yesterday and all seems OK).
The bill is split into 2 hours labour at £180 per hour, plus the sensor at £486.95, plus VAT.
I have just e-mailed a complaint to the garage, but I'm not holding my breath. It was made quite clear to me when I picked up the car that they don't want to deal with Infinitis, but presumably they have been told to do so by their head office. I suppose they don't expect Infiniti owners to go on to buy Nissans, so don't care if they alienate Infiniti owners.
To add insult to injury, I spotted damage on my front splitter when I got home which was not there before.
Despite loving the car, I think I am going to have to get rid of it, as I can't risk getting 4 figure bills on a regular basis.
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