No sat nav is 100% reliable 100% of the time.
Google Maps once asked me to leave motorway citing it is closed - in reality I continued as it just normal.
At times it opted for narrow country lanes instead of slightly longer but A roads. I have noticed that it tends to adopt a route which is shortest time even by a small margin. So in a 2 hour journey, if motorway route takes 2:01 hr and a non motorway highly convoluted road takes 1:59 hr it will go for convoluted route.
My built in car navigation (though now out of date) always give option for [1] shortest by distance [2] fastest by time [3] most fuel economic routes. I tend to choose [2] most of the time.
Often what works well in one area or for a route doesn't work so well for others - or other types of travel.
A local cycling route to me in Herts on country roads (all public) never works on Google Maps, trying to divert me around a bend in the road in one village, yet is perfectly fine if I change the travel method to 'car'. No reason why this is, and seemingly no idea how to get Google to change the routing software to fix the error.
I don't know if all the satnav providers share their user data - not personal details, but how users faired when actually going certain routes vs the estimated speed / traffic levels. If locals don't use satnavs and few users of a particular provide use the road, then the data held may not be that accurate to give a representative idea of what the journey will be like.
This would be of far more importance when a stanav wants to take you down country lanes, especially narrow ones but which are 'de-resticted', when in reality you have to go much slower and can, in some circumstances be quite dangerous in comparison to longer, easier-to-drive routes on more major roads. Particularly if the 'time save' (at the best of times) is minimal.
I also still find that Google Maps (not sure about the competition) can be out of date on traffic jams / significant incidents by easily 30 mins, often much more. I wonder how much the providers generally rely on just data from people's cars / phone apps etc and how much from the Highways people, given their dot matrix signs are often well out of date by similar amounts.
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