After only 30 minutes on hold, spoke to a real person and was refunded no questions.

It's sad when a 30 min wait is seen as a good thing.

Sadly a better experience to that I had before the Pandemic with John Lewis when they caused a gas leak after fitting my new electric oven (the hob's gas line was knocked during the installation). It took 45 mins to get through and the customer service experience was poor to say the least.

Oddly enough, Just on 2 years ago, my sister in law flew with RJ, after BA cancelled her AMM-LHR flight, It was the last flight before Jordanian airspace closed.

Eventually with the help of my credit card company, I got a refund from BA.

The return flight from LHR to Amman with Royal Jordanian was also cancelled, but they were continually helpful, multiple date changes, each one cancelled, but finally got a repatriation flight with a code from the ministry in Jordan..

Totally different experience. Staff (RJ) at Heathrow were very good and happy to help.