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All - Toyota - mcb100
News this morning is that all Toyota and Lexus’ will be covered by a 10 year warranty (up to 100,000 miles) as long as they are serviced at a Toyota dealership.
It doesn’t matter if they’ve been serviced outside the Toyota network - a service at a Toyota or Lexus dealership will trigger 12 months warranty.
They’ll also price match a service from an independent garage within a 10 mile radius.
It’s a good move for Toyota, driving up footfall through the workshop at a time when cars are spending less time undergoing maintenance.
It’s also envisaged that residual prices of used Toyotas will be pushed up, reducing monthly PCP repayments on both new and used car sales.
mag.toyota.co.uk/toyota-warranty-how-it-works/

Edited by mcb100 on 01/06/2021 at 11:05

All - Toyota - Steveieb

Obviously. Shows faith in their products.

I took my humble Corolla in for a wiper blade and the parts man volunteered to fit it. When he found the blade was stuck he called the workshop who took the arm to the workshop and sorted it.
Really impressed.

Think they are even addressing the cat theft problem.

For years I have rejected Toyota on the grounds of stying and aesthetics but finally coming round to agree they are the top marque, certainly on engineering grounds.

All - Toyota - Lee Power

New Toyota vehicles purchased from today only come with a 3 year / 60k mile warranty - a reduction in the previous 5 year / 100k mile cover.

10 year / 100k mile of warranty will easily suit me when I order my new Toyota later in the year - the mileage I do per year would mean just an annual service required.

All - Toyota - Heidfirst

To be fair the existing UK cars only came with a 3 year/60k factory warranty which Toyota GB then added a further warranty to (& which no doubt we were paying for somewhere). Toyotas in the rest of Europe didn't get that.

For most people in the UK imo this move to 3 year/60k plus a new 1 year/10k (or 2year/20k depending upon vehicle requirements) warranty on service will be a benefit/improvement.

It could be a game changer for the industry.

Edited by Heidfirst on 01/06/2021 at 13:39

All - Toyota - sammy1

Just another fishing expedition for the workshops. Have your car serviced and it will be warranted for the next 12 months. Anything showing the slightest wear will be highlighted and if you do not get rectified bang goes your warranty. Reducing the new car warranties to 3years and 60000miles including the Lexus franchises hardly sets it apart from the rest.

All - Toyota - brum

Just another fishing expedition for the workshops. Have your car serviced and it will be warranted for the next 12 months. Anything showing the slightest wear will be highlighted and if you do not get rectified bang goes your warranty. Reducing the new car warranties to 3years and 60000miles including the Lexus franchises hardly sets it apart from the rest.

Agreed. A bit of clever marketing that hides the fact that the standard factory warranty has been reduced from 5yrs/100,000 miles to 3yrs/60,000 miles. If buying new, Toyotas are at the expensive end of the spectrum. You can purchase extended factory warranty when buying most new cars, eg. Skoda extended factory warranty costs around iirc £600 for 5yr/100,000 miles cover on a Superb. So still a lot cheaper to buy than than an equivalent Toyota and you can still use an independent under block exemption rules. If you don't want that or you need to go longer, most marques offer a renewable annual policy, eg I have the top all cover/15,000 mile Skoda UK extended warranty for which they charge me £182 for my Skoda Superb, 4th year cover, I have read that its likely to cost the same for the 5th year. Of course there are complex terms and conditions including a comprehensive list of exclusions, but so do Toyota

What the Toyota offer does is lock you into dealer servicing and obligatory maintenance in order to qualify. It may indeed be a good deal for some but don't lose sight of the fact you are paying for it all be it hidden from view, probably through increased service and maintenance costs which you won't be able to decline.

All - Toyota - Engineer Andy

To be fair the existing UK cars only came with a 3 year/60k factory warranty which Toyota GB then added a further warranty to (& which no doubt we were paying for somewhere). Toyotas in the rest of Europe didn't get that.

For most people in the UK imo this move to 3 year/60k plus a new 1 year/10k (or 2year/20k depending upon vehicle requirements) warranty on service will be a benefit/improvement.

It could be a game changer for the industry.

I'm not sure, as surely a decent indie outfit could legally challenge Toyota on this, as they are presumably claiming that indies do a sub-standard job. Some do, but many don't whether they use all Toyota parts or (still good [sufficient/equal]) quality pattern parts when certain components need changing.

This sort of thing is ILLEGAL Down Under, where as long as the indie follows the manufacturer's maintenance and parts replacement regime (and can use pattern parts shown to be of equal [or better] quality), then the manufacturer's FULL warranty (including KIA and Toyota's) has to be honoured in full.

All - Toyota - Heidfirst

I don't see this as Toyota claiming that indies do a sub-standard job although they no doubt are looking after their dealers. & under block exemption presumably indies can continue to do work & if, in the event of a claim on the factory warranty, the owner can prove that the vehicle was serviced to schedule/standard incl. parts then Toyota will recompense.

Extended warranties are different though, where a manufacturer could make it part of their terms that the vehicle had to be serviced by a dealer (& indeed Toyota's did). & owners of older cars can choose whether or not they wish to avail themselves of the higher cost/better warranty via dealers or the likely lower cost of an indy.

I am sure that Toyota GB will have run it by their legal team before committing & launching this.

All - Toyota - Engineer Andy

I don't see this as Toyota claiming that indies do a sub-standard job although they no doubt are looking after their dealers. & under block exemption presumably indies can continue to do work & if, in the event of a claim on the factory warranty, the owner can prove that the vehicle was serviced to schedule/standard incl. parts then Toyota will recompense.

Extended warranties are different though, where a manufacturer could make it part of their terms that the vehicle had to be serviced by a dealer (& indeed Toyota's did). & owners of older cars can choose whether or not they wish to avail themselves of the higher cost/better warranty via dealers or the likely lower cost of an indy.

I am sure that Toyota GB will have run it by their legal team before committing & launching this.

You claim that Toyota aren't saying indies will do a sub-par job, but with respect, they are, because they won't honour the 10 year warranty for anyone except their own dealership franchises, even if the indie maintains the car to exactly the same standard as the main dealer and using Toyota parts and approved fluids.

I have no problem in Toyota insisting on any indie has either sufficient training/qualifications and is audited over their workshop practices before being accredited in the 10 year warranty scheme, rather like plumbers who are trained by a specific boiler manufacturer to become a 'master installer' so that they can get 10yr warranties on their boiler installations.

All - Toyota - Heidfirst

Respectfully, we'll have to agree to disagree then.

How many indies are/would be likely to pay for the required Toyota-specific tools/diagnostics & training though? It is (or certainly has been) possible for a garage to be Toyota-approved for servicing without being a vehicle dealer.

Imo an indy garage & servicing is a bit different from a plumber who will then push sales of that particular manufacturer's domestic boilers (& I have a background in the plumbing & heating industry).

All - Toyota - Engineer Andy

Respectfully, we'll have to agree to disagree then.

How many indies are/would be likely to pay for the required Toyota-specific tools/diagnostics & training though? It is (or certainly has been) possible for a garage to be Toyota-approved for servicing without being a vehicle dealer.

Imo an indy garage & servicing is a bit different from a plumber who will then push sales of that particular manufacturer's domestic boilers (& I have a background in the plumbing & heating industry).

There's no reason why national or international standards can be used, or at least pay them to attend and check them for themselves. Whatever they do in Australia could work here, and Toyota follow those rules.

All - Toyota - Heidfirst

Up until 2019 Toyota Australia's warranty was ... 3years/ 100km. Since 2019 it has been 5 years/unlimited km for domestic (commercial is 5years/160k) but there is currently also a "2 years extra" offer. www.toyota.com.au/owners/warranty needless to say there are terms & conditions

Toyota is the no.1 selling brand there (with the Hilux being the No.1 best selling vehicle) with something like 4x their UK market share so more indies are likely to be familiar with them & have the tools (like Ford/Vauxhall here). As I said, afaik there is nothing (other than required investment in equipment/systems & anticipated roi) to stop an UK indy from becoming a Toyota-accredited service only outlet here.

www.racq.com.au/cars-and-driving/cars/owning-and-m...g

All - Toyota - Engineer Andy

Up until 2019 Toyota Australia's warranty was ... 3years/ 100km. Since 2019 it has been 5 years/unlimited km for domestic (commercial is 5years/160k) but there is currently also a "2 years extra" offer. www.toyota.com.au/owners/warranty needless to say there are terms & conditions

Toyota is the no.1 selling brand there (with the Hilux being the No.1 best selling vehicle) with something like 4x their UK market share so more indies are likely to be familiar with them & have the tools (like Ford/Vauxhall here). As I said, afaik there is nothing (other than required investment in equipment/systems & anticipated roi) to stop an UK indy from becoming a Toyota-accredited service only outlet here.

www.racq.com.au/cars-and-driving/cars/owning-and-m...g

IMHO car manufacturers deliberately make a lot of these existing 'accreditations' too expensive for indie garages, mainly because they know it is nigh on impossible for them to rely solely on one make that is inherrantly reliable, i.e. giving less work than unreliable ones such as Alfa Romeo. A 'Japanese specialist' would thus have to be separately accredited by each manufacturer, making it too expensive.

I still note that Down Under, indie garages DON'T have to be accredited to get the 5yr/unrestricted mileage warranty on cars that are serviced there. If Toyota (and all other makes) wanted true competition for maintenance, they'd make the cost much lower for accreditation, including via sharing elements of the accreditation with other manufacturers.

I remember an old barber of mine saying that his idie service agent for his Audi pulled out (early 2000s) because he was unwilling to pay the fortune VAG demanded to have VAG-specialist equipment to be an accredited service agent, because it would cost him up front £50k+ and require periodic upgrades as well as recertification costs.

It would push up prices which would cost customers, like my old barber. I remember this issue coming up to (one of the reasons) why the YouTuber The Humble Mechanic decided to close/sell his business and go YouTubing full time.

All - Toyota - alan1302

If Toyota (and all other makes) wanted true competition for maintenance, they'd make the cost much lower for accreditation, including via sharing elements of the accreditation with other manufacturers.

Why would any make want true competition for maintenance? Would be a totally bizarre thing for them to want to do. Only way makes will allow it is if laws were passed to make them do it.

All - Toyota - Heidfirst

I still note that Down Under, indie garages DON'T have to be accredited to get the 5yr/unrestricted mileage warranty on cars that are serviced there. If Toyota (and all other makes) wanted true competition for maintenance, they'd make the cost much lower for accreditation, including via sharing elements of the accreditation with other manufacturers.

They can't do warranty work & they are apparently legally liable for work that isn't up to required standard (.i.e. may void claiming on the warranty) though e.g. they have to be willing to potentially shoulder the cost of warranty work (which they won't get) if they don't do a good job. Presumably liability insurance will have been developed to cover that there though.

Certainly Toyota GB take service history (incl. where/by whom) into account when deciding when to offer discretionary "goodwill" in the event of e.g. an out of warranty claim. I would stongly suspect that Toyota Au does similarly.

No doubt part of any accreditation would be for the condition of the workshop/tools & administration/training systems etc. & those probably could be developed to be cross brand e.g. an ISO type standard .

I remember an old barber of mine saying that his idie service agent for his Audi pulled out (early 2000s) because he was unwilling to pay the fortune VAG demanded to have VAG-specialist equipment to be an accredited service agent, because it would cost him up front £50k+ and require periodic upgrades as well as recertification costs.

The thing is that modern cars do require more expensive equipment & whilst much of it is cross-brand capable some is brand-specific. (a year's licence for Toyota's diagnostic software in Europ is 300 euro but it can also be licenced by the day, week etc. for less which doesn't strike me as too bad if you are making money/saving time by using it).

All - Toyota - Engineer Andy

TBH I think some manufacturers deliberately insist or use unique equipment (and that is very expensive, as demonstrated by the VAG issue) to deter most indies from getting involved, because maintenance and parts are now the most profitable part of the motor sales business.

EU300 sounds 'reasonable' if you only work on one make and all the equipment you use is generic/reasonably priced. For an indie, if there's a Toyota main deler in the vicinity, why would they just maintain Toyotas? Most of them tend to either go the 'expensive make only' (e.g. indie sportcar make or one of the 'premium' German marques) or 'all Japanese' etc.

The latter would become impossible if people were given the choice between a 3yr warranty and a 10yr warranty, becaue the indie would not be able to afford to get every accreditation and manufacturer-specific equipment or even parts, even where a pattern part is 100% compatible and as good quality as the OEM one, sometimes better because it's a newer design.

As regards warranty work, the reason why (presumably) Down Under they have to do it at main dealers is apparantly becuase indies cannot afford the admin tools for the reasons I state - pointless if you only have to carry out a few warranty repairs.

Rather than cars now being more 'generic' in the use of parts (like computers) and just being designing cars that fit components well together, they are using manufacturer-specific parts that mean in the not-too-distant future indies will likely not exist because they can't undercut the prices by enough to attract custom because of all the hoops they are obliged to go through to become 'accredited'.

My local (former) Vauxhall main dealer (now just an indie selling all makes second hand) is still a Vauxhall service agent, but for how long? After the remaining stock of Vauxhalls in the area drops due to them not having higher sales in the town, I suspect they'll either not get reacredited or just close entirely, given they cannot support their 'glass palace' when the 'back alley' indies down the road will likely charge less for maintenance work.

All - Toyota - alan1302

TBH I think some manufacturers deliberately insist or use unique equipment (and that is very expensive, as demonstrated by the VAG issue) to deter most indies from getting involved, because maintenance and parts are now the most profitable part of the motor sales business.

Yes, they will do - why would they want to encourage customers going anywhere else? It don't not make sense for them to do so.

All - Toyota - Engineer Andy

TBH I think some manufacturers deliberately insist or use unique equipment (and that is very expensive, as demonstrated by the VAG issue) to deter most indies from getting involved, because maintenance and parts are now the most profitable part of the motor sales business.

Yes, they will do - why would they want to encourage customers going anywhere else? It don't not make sense for them to do so.

Hence why it is a bad idea for this sort of thing to be legal. Price all others out of the market = monopoly.

I suspect it's also why most car manufacturers WANT to make their cars more and more complex (as well as only allowing THEIR parts to be fitted, even if pattern parts are as good) so that indies won't touch them, as I described earlier in my comments about my old barber and his Audi. Main dealers NEED competition to ensure they compete on price and quality.

All - Toyota - Heidfirst

EU300 sounds 'reasonable' if you only work on one make and all the equipment you use is generic/reasonably priced.

but as I said you can licence it for a single day i.e. 1 car for 5 euro - if it saves 1/2 hr it has paid for itself.

or even parts, even where a pattern part is 100% compatible and as good quality as the OEM one, sometimes better because it's a newer design.

You are allowed to fit pattern parts & keep warranty as long as they are demonstrably of the same quality or better as oem.

All - Toyota - Engineer Andy

EU300 sounds 'reasonable' if you only work on one make and all the equipment you use is generic/reasonably priced.

but as I said you can licence it for a single day i.e. 1 car for 5 euro - if it saves 1/2 hr it has paid for itself.

or even parts, even where a pattern part is 100% compatible and as good quality as the OEM one, sometimes better because it's a newer design.

You are allowed to fit pattern parts & keep warranty as long as they are demonstrably of the same quality or better as oem.

I wonder what the criteria is and how (easily) you 'demonstrate' that to the manufacturer is. It's not as though a car manufacturer can say for certain that X brand's products are all ok, and they not be aware of Y brand, for instance.

Especially if said car manufacturer has, as has been said, no interest in ok'ing rival products, especially if that rival is either better quality and/or cheaper.

Ironically, once the car is out of warranty, main dealers (as mine did for both my clutch {I decided to wait a week longer to get a Mazda one rather than a Bosch, given the cost difference was just a few £) and a suspension arm (they had a pattern part in stock, but the Mazda one that was delayed by a late delivery turned up just as I was going to decide). They never did tell me whether the pattern parts would still come with a 3 year warranty. Hmmm.

All - Toyota - Heidfirst

It looks like they have also discontinued the 5+ Club at the same time & therefore it's discount on servicing.

All - Toyota - John F

. Shows faith in their products.

Shows financial acumen, I think. Ten services at I guess a minimum £200 each, whatever the mileage, is £2000, plus whatever unnecessary work they find to do. Even last century's cars (well mine, anyway,) could go for 10yrs /100,000 miles - whichever came soonest - without major bills.

All - Toyota - Warning

You still need to get the car serviced, if they are throwing in a yearly warranty, then you get something for free.

Although, if you buy a high mileage 80,000 car, then you can only have two services at most....

All - Toyota - Steveieb
Even so the offer could bankrupt some lesser reliable brands !
Remember Renault s offer to extend from three to four years. Hastily withdrawn.
And Toyota have got a reputation of owning up to failures and making some attempt to put the matter right. E.g the oil consumption problems of VVTI engines.
All - Toyota - daveyjp

Toyota warrant the expensive hybrid drivetrain for 15 years. As virtually all Toyotas are now hybrids warranty on other parts is rather academic.

All - Toyota - Falkirk Bairn

Subaru cut their warranty from 5 yrs/100K to 3 years/60K back 1st January 2021.

Buy a car register up to 31st Dec 2020 - The 5 year warranty will still be honoured

All - Toyota - movilogo

10 year warranty is a first in the UK I think.

IIRC, Vauxhall once launched lifetime warranty (but limited to 100k miles) but not sure if that had any age limit applied.

The question is why Toyota & Lexus did not offer 10 year warranty earlier.

I think in USA many brands offer 10-yr engine and transmission warranty.

I wish Toyota and Lexus change their gawping front grill design. It makes many of their models untouchable (my opinion).

A bit of clever marketing that hides the fact that the standard factory warranty has been reduced from 5yrs/100,000 miles to 3yrs/60,000 miles.

So Kia is still ahead in the game on warranty.

Edited by movilogo on 01/06/2021 at 19:00

All - Toyota - Heidfirst

IIRC, Vauxhall once launched lifetime warranty (but limited to 100k miles) but not sure if that had any age limit applied.

They also expected you to pay the first £200 or £250 iirc of every claim ...

A bit of clever marketing that hides the fact that the standard factory warranty has been reduced from 5yrs/100,000 miles to 3yrs/60,000 miles.

Toyota GB's warranty hasn't been 5 years/100k mile factory warranty - it has been 3 years/60k miles factory warranty plus an additional 2 year/40k miles warranty that Toyota GB chose to add/fund (since June 2010) so what they have done is change the additional warranty. The factory warranty is unchanged (yes, I know that I am being pedantic ;) ).

All - Toyota - edlithgow

You still need to get the car serviced,

No.

You don't

All - Toyota - Metropolis.

The cynics amongst you seem to be forgetting one important factor, the Toyota/Lexus dealership experience. They are second to none on that, and I would consider them the least likely to scam or overcharge people out of all the major manufacturers/dealer networks.

All - Toyota - FiestaOwner

Not as good as it first seemed. There is a huge omission from the new warranty cover.

From the HJ news page: www.honestjohn.co.uk/news/owning-1/2021-06/toyota-.../

"A vehicle health check is part of the service package, which includes all mechanical and electronic parts. Any existing defects present at the time of service is excluded from the warranty."

So the customer would have to spot any issues themselves AND ensure the vehicle was presented for repair BEFORE the next scheduled service! Sounds like a case of "smoke and mirrors".

Edited by FiestaOwner on 01/06/2021 at 22:14

All - Toyota - daveyjp

The highlighted part is when a vehicle has been serviced outside of Toyota and is then presented to Toyota for service to reactivate the warranty.

No surprise in that condition, otherwise every abused Toyota would be at the dealer and the owner would be claiming on the warranty for any repairs!

All - Toyota - FiestaOwner

The highlighted part is when a vehicle has been serviced outside of Toyota and is then presented to Toyota for service to reactivate the warranty.

No surprise in that condition, otherwise every abused Toyota would be at the dealer and the owner would be claiming on the warranty for any repairs!

Well that is what I would expect too. However that is not how it reads from the HJ news article OR from the link in the original post quoted below: mag.toyota.co.uk/toyota-warranty-how-it-works/

"Which cars are eligible for the new Toyota warranty?

It’s a comprehensive programme that applies to all Toyota passenger cars, Toyota Professional light commercial vans and pick-ups and the latest Toyota GR performance models.

Likewise, there are no exclusions where powertrains are concerned, with the same level of cover provided for hybrid, plug-in hybrid and battery electric vehicles and the Mirai hydrogen fuel cell saloon, as well as for models with petrol and diesel internal combustion engines.

Eligible vehicles range from cars just completing the period of their new vehicle warranty, to high-mileage models that have passed through multiple ownerships and have no prior Toyota service history.

What’s covered and what’s not covered by Toyota Relax?

This new Toyota warranty covers the same parts and labour as the three-year manufacturer’s warranty provided on new Toyota vehicles and the one-year manufacturer warranty that’s standard with approved used vehicles.

It does not include wear and tear items, bodywork, paint, interior trims and maintenance parts. A vehicle health check is part of the service package, which includes all mechanical and electronic parts, which helps potential problems to be detected at an early stage. Any existing defects present at the time of service are excluded from the warranty.

Full terms and conditions can be downloaded from toyota.co.uk (near the bottom of that article).

Although the warranty cover is uniform, different types of vehicle owner will have a different customer experience:"

Perhaps they are needing to write it a bit better?

All - Toyota - brum

I have read the terms and conditions and as expected there are as many exclusions as you would find with most other manufacturers warranty, with the usual vague bits open to interpretation.

A notable one is

Toyota Relax does not provide cover for:............

e) vehicles which are not technically fault free.

What does that mean?

Time will tell and I look forward to reading real user experiences of this new regime

All - Toyota - mcintosh

I have read the terms and conditions and as expected there are as many exclusions as you would find with most other manufacturers warranty, with the usual vague bits open to interpretation.

A notable one is

Toyota Relax does not provide cover for:............

e) vehicles which are not technically fault free.

What does that mean?

I'm guessing that means that any pre-existing faults will need to be rectified if you want the warranty to apply after a service. What constitutes a fault is another question.

All - Toyota - edlithgow

The highlighted part is when a vehicle has been serviced outside of Toyota and is then presented to Toyota for service to reactivate the warranty.

No surprise in that condition, otherwise every abused Toyota would be at the dealer and the owner would be claiming on the warranty for any repairs!

Well that is what I would expect too. However that is not how it reads from the HJ news article OR from the link in the original post quoted below: mag.toyota.co.uk/toyota-warranty-how-it-works/

"Which cars are eligible for the new Toyota warranty?

It’s a comprehensive programme that applies to all Toyota passenger cars, Toyota Professional light commercial vans and pick-ups and the latest Toyota GR performance models.

Likewise, there are no exclusions where powertrains are concerned, with the same level of cover provided for hybrid, plug-in hybrid and battery electric vehicles and the Mirai hydrogen fuel cell saloon, as well as for models with petrol and diesel internal combustion engines.

Eligible vehicles range from cars just completing the period of their new vehicle warranty, to high-mileage models that have passed through multiple ownerships and have no prior Toyota service history.

What’s covered and what’s not covered by Toyota Relax?

This new Toyota warranty covers the same parts and labour as the three-year manufacturer’s warranty provided on new Toyota vehicles and the one-year manufacturer warranty that’s standard with approved used vehicles.

It does not include wear and tear items, bodywork, paint, interior trims and maintenance parts. A vehicle health check is part of the service package, which includes all mechanical and electronic parts, which helps potential problems to be detected at an early stage. Any existing defects present at the time of service are excluded from the warranty.

Full terms and conditions can be downloaded from toyota.co.uk (near the bottom of that article).

Although the warranty cover is uniform, different types of vehicle owner will have a different customer experience:"

Perhaps they are needing to write it a bit better?

I've got no experience of warranties of any kind, but I would assume that a used vehicle with no recent Toyota service history, presented for servicing, could not reasonably be covered for any existing defects, so no surprise there.

The above text, though, MIGHT imply that, once and if rectified, these defects are STILL not covered by the newly acquired warranty.

IOW they don't warranty their work. I've got no experience of dealer servicing either, so I dunno if this is usual, but it doesn't sound very reasonable to me.

Perhaps it just means that if you don't fix a noted defect it isn't covered, which again, would be reasonable and seems most likely.

All - Toyota - concrete

I had an Avensis T Spirit D4d as my last company car before coming out of the scheme to self fund. Great car. Did everything right and not one issue throughout the 3 year lease. It got bad press as unexciting, but that is just the hyperbole of the petrol head, tyre smoking motoring press of the glossy mags. For most motorist with a proper agenda for use the car was excellent. If I do ever change cars again Toyota will be close behind Honda on my list.

Cheers Concrete

All - Toyota - Steveieb

From what I hear from taxi firms who run Prius , sometimes clocking up 500k miles and in use sometimes 24 hours a day, Toyota already draw the line understandably on commercial use.

But what other vehicle on the planet could cope with this kind of service life ?

All - Toyota - Rerepo

From what I hear from taxi firms who run Prius , sometimes clocking up 500k miles and in use sometimes 24 hours a day, Toyota already draw the line understandably on commercial use.

But what other vehicle on the planet could cope with this kind of service life ?

These are just about the most reliable machines on the planet. They do 500k in Europe or the US and they get exported to developing countries and do another 500k!

All - Toyota - oldtyke

A few points in this thread piqued my interest being a long term Lexus/ Toyota owner and business user.

Firstly prior to the latest warranty announcement Toyota in the uk have had a five year warranty for sometime plus an additional hybrid battery cover varying between 5, 8 and currently 15 years based on annual service/ health checks.

Lexus in addition to the basic 3 year vehicle and same level of Toyota hybrid warranty also offer a paid for extension up to 10 years/140000 miles on virtually everything other than wear and tear even though the vehicle may have not been sourced or serviced in the network, it just has to pass their first inspection and have pre existing faults corrected.

I could be corrected but I can’t think of any other brands that offer the same kind of coverage and reliability.

The new arrangement seems to offer Toyota models what Lexus has offered for years (paid for) free providing they service the vehicle.

Seems like a no brainer to me which is one of the key reasons why we have two virtually new hybrids with 5 year vehicle and 15 year hybrid battery warranties.

All - Toyota - sajid

I had my honda civic mot and serviced a few days ago it failed on the windscreen

Washer, washer pump was faulty.

I bought the car from the honda dealer and had extrnded the warranty

Which coincidently expired this month. The washer pump was

Replaced under warranty.

Car had been serviced by the dealer as this was a condition under the used

Honda warranty.

Car is 12 years old 59 reg and been on extended warranty for 5 years

All - Toyota - Steveieb

All praise to Honda who replaced the camshaft on my eight year old Accord Mk 1 which had no dealer service record.

And carried out a recall to fix rusty Accords and Civics in the eighties which covered all affected vehicles in the Northern Hemisphere.

The Japanese companies certainly stand by their products if there is a justifiable problem.

All - Toyota - MGspannerman

Between us in the family we have had 7 or 8 Toyotas over the years. I now have an Avensis estate and SHMBO has a Yaris, our daughter has our previous Yaris, bought new on the scrappage scheme and now 80k/12 years old and never a moments trouble.

We have found Toyotas to be exceptionally reliable, and the dealerships to be very good (with one exception). I have usually had service plans and found them to be good value with excellent service from the dealer I have used for some years now.

I am confident that Toyota will stand by their product and sort out any issues arising, and at the same time give me years of value for money motoring. Yes, I can save money by doing it myself/elsewhere or not doing it all but I think a service record helps the secondhand value of the car and, frankly, just makes life so easy for me I CBA to mess around.

I think I might well look for a Lexus now, I have always fancied one, and now knowing that the right second hand purchase has many miles of reliability and reasonably forecastable costs in front of it, and the small but none the less expensive risk of a major failure removed.

As a business decision I am absolutely certain that Toyota will have analysed breakdown/failure history in detail and considered that against the service revenue. the great thing about warranties is that they create value for buyers and, if the vehicle doesn't break down, don't cost the seller anything.

Toyota are monetising their reputation and building difficult to copy competitive advantage at the same time. If it is a cynical con trick as some have no doubt implied then maybe we will see Mercedes, Land Rover, Citroen/Peugeot, VW group (especially autos) and other brands with established reputations for service and reliability following suit?

All - Toyota - mcb100
‘As a business decision I am absolutely certain that Toyota will have analysed breakdown/failure history in detail and considered that against the service revenue. the great thing about warranties is that they create value for buyers and, if the vehicle doesn't break down, don't cost the seller anything.’

The service revenue is only part of it. Yes, aftersales cover a dealership’s fixed costs (in an ideal world), but the profit comes from selling cars both new and used.
A switched on sales executive will be scanning the day’s service bookings, looking for cars coming in for their first MOT who may just be coming to the end of a 36 month PCP. Can the customer be switched to a new car for a similar monthly payment? If they see a six year old Auris due in for a service, can the service customer be introduced to a tidy three year old car that has just come in as a part exchange?

As regards the previous exchange regarding block exemption, the first 36 months are a warranty - block exemption applies. The subsequent potentially 8 years are an insurance product and therefore block exemption does not apply. If you want that 12 months cover, you take it to Toyota.
All - Toyota - Rerepo
As regards the previous exchange regarding block exemption, the first 36 months are a warranty - block exemption applies. The subsequent potentially 8 years are an insurance product and therefore block exemption does not apply. If you want that 12 months cover, you take it to Toyota.

Block exemption is an EU thing. Surely it doesn't apply any more now that we are free?

Edited by Rerepo on 03/06/2021 at 20:29

All - Toyota - mcb100
The legislation was retained at the end of the transition period, it’s currently due to ‘expire’ at the end of May, 2023.

www.gov.uk/government/publications/retained-block-...s
All - Toyota - Rerepo
The legislation was retained at the end of the transition period, it’s currently due to ‘expire’ at the end of May, 2023. www.gov.uk/government/publications/retained-block-...s

Thank goodness for that!

All - Toyota - mcb100
‘Thank goodness for that!’

Thank goodness for what?

That we retained a good piece of legislation, as we did with the vast majority of EU regulations post-Brexit, or thank goodness that we’ll almost certainly review it and replace it with something almost identical come May 2023? But because it will be passed through Parliament, that’ll be OK?
All - Toyota - Rerepo
‘Thank goodness for that!’

Thank goodness for what? That we retained a good piece of legislation, as we did with the vast majority of EU regulations post-Brexit, or thank goodness that we’ll almost certainly review it and replace it with something almost identical come May 2023? But because it will be passed through Parliament, that’ll be OK?

Not sure why you think this piece of EU legislation was 'good'. Virtually all EU legislation has bern a disaster for the UK. As a free and independent nation I am sure we can come up with something better than the EU's ridiculous Block exemption. We need something similar to US legislation on car repairs and force manufacturers to give 8 years warranty on emissions-related parts. The EU would never do that because they are puppets of the big German manufacturers.

All - Toyota - Marlin1
‘Thank goodness for that!’

Thank goodness for what? That we retained a good piece of legislation, as we did with the vast majority of EU regulations post-Brexit, or thank goodness that we’ll almost certainly review it and replace it with something almost identical come May 2023? But because it will be passed through Parliament, that’ll be OK?

Not sure why you think this piece of EU legislation was 'good'. Virtually all EU legislation has bern a disaster for the UK. As a free and independent nation I am sure we can come up with something better than the EU's ridiculous Block exemption. We need something similar to US legislation on car repairs and force manufacturers to give 8 years warranty on emissions-related parts. The EU would never do that because they are puppets of the big German manufacturers.

YAWN!

All - Toyota - madf
‘Thank goodness for that!’

Thank goodness for what? That we retained a good piece of legislation, as we did with the vast majority of EU regulations post-Brexit, or thank goodness that we’ll almost certainly review it and replace it with something almost identical come May 2023? But because it will be passed through Parliament, that’ll be OK?

Not sure why you think this piece of EU legislation was 'good'. Virtually all EU legislation has bern a disaster for the UK. As a free and independent nation I am sure we can come up with something better than the EU's ridiculous Block exemption. We need something similar to US legislation on car repairs and force manufacturers to give 8 years warranty on emissions-related parts. The EU would never do that because they are puppets of the big German manufacturers.

UK New car sales 1.6m in 2020

EU New car Sales 9.9m in 2020^ years warranty?

JLR have a major issue with corroded aluminium bolts on steering racks.

Made a compulsory recall in US, UK did nothing.

All - Toyota - brum

Many times over many years, I've heard it said that new car sales are a low/no profit area and the profit is in aftersales, servicimg and repairs.

All - Toyota - mcb100
The latest figures I’ve seen are a typically 5-7% profit on a new car and 12-15% on used. Hence the desire to sell GAP, wheel & tyre cover, finance, Supaguard, etc.
And a retained customer, who was in the building for a service, has incurred zero cost in spend or time getting them there. No hours spent cold calling when you could be doing something more useful, they’re not there as a result of spending huge amounts of money with Autotrader/Motors/whoever advertising your used stock.
They may not have come in to buy a new car, but it will only take two minutes to evaluate their potential part exchange and use any equity in it to get them into a new car.

Edited by mcb100 on 04/06/2021 at 15:10

All - Toyota - Marlin1

On the face of it, a 10 year warranty package is a great deal.

It's really buy a service and get a free year of warranty offer for cars up to 10 years old.

My issue with this type of deal is what happens if I buy a new Toyota today believing that they will have a 10 year warranty if I get it serviced at the dealer and and they stop this offer when sales pick up again say in 3 years. The warranty expires and there will be a cost to extend it.