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Citroen C4 Grand Picasso - What to do about car broken down/now restarting? - Orian

Hi all, I'd be really grateful for advice here

Our 2016 Citroen Picasso Grande (just out of warrantee, obvs) had a problem on Saturday - we were in a car park, I started the engine to go home (it's a manual) and it cut out as if i'd stalled (though I hadn't) then wouldn't start, though it was turning over. I called the RAC who first thought it was a fuel problem, then the on-board computer, couldn't fix it so we had to get a tow truck. Finally, when the car was delivered onto our street on Saturday night, it started as normal and didnt' cut out, and it's done the same this morning (though I've not tried driving it anywhwere).

It had just had a service and MOT (it's first) from a local independent garage that I trust. Previous services were with the Citroen garage. I'd never had problems with it before. Do i take it back to the independent, to the Citroen garage, or any other advice?

Citroen C4 Grand Picasso - What to do about car broken down/now restarting? - Ian_SW

Did you use the same key when out and about and when returning back home? If not, it could be an issue with the electronics within the key.

If it was the same key and it's working normally now, there's not much a garage would be able to do until the problem happens again. They would be able to have a quick look over for any wiring which is visibly damaged, but without a fault would only otherwise be able to change components based on knowledge of what they've seen make cars do this before.

Personally I'd just use the car as normal until the fault happens again, but get the car recovered directly to a garage that time to have a better chance of them seeing the fault happen. The problem may have been some wierd one-off possibly due to an external effect which never happens again. A friend had a car which the alarm went off every time it was parked only in one specific car park (regardless of whether the car was locked or not!), and he never did find the reason why. He just avoided using that car park!

Citroen C4 Grand Picasso - What to do about car broken down/now restarting? - paul 1963

I had the same problem years ago on a car, turned out to be a faulty starter inhibitor switch on the gearbox, may not help at all but it's just a thought.

Citroen C4 Grand Picasso - What to do about car broken down/now restarting? - Bromptonaut

Is there a lift pump in the fuel tank?

We had similar symptoms with a diesel Xantia, at first an intermittent failure then no go at all. In tank pump; first only occasionally then a permanent fail.

Citroen C4 Grand Picasso - What to do about car broken down/now restarting? - elekie&a/c doctor
When the car was serviced, did the garage replace the diesel fuel filter? It’s possible that the filter housing has not been resealed correctly, thus allowing air into the system .
Citroen C4 Grand Picasso - What to do about car broken down/now restarting? - Orian

Thanks for the replies, all. I should have specified, it's a petrol engine.

Yes, it was the same key.

I agree that if it's running normally there may be difficulty in identifying the cause. I'm just nervous about driving around thinking that the engine might cut out again.

In the end, the Citroen garage couldn't look at it til december, the independent garage said they would look at it tomorrow, so I'll try taking it there and see if they can see anything (if it makes it there)

Thanks all

Citroen C4 Grand Picasso - What to do about car broken down/now restarting? - elekie&a/c doctor
Nothing to do with the key . I wonder if it’s a battery issue. When cranking up on the starter, the voltage to the engine electronics drops and can cause issues .
Citroen C4 Grand Picasso - What to do about car broken down/now restarting? - Railroad.

For what it's worth I spent 12 years as a roadside patrol with both major motoring organisations, and 15 years as a main dealer technician before that, and I can tell you this from experience. Roadside patrols see vehicles broken down first hand. Garage technicians generally do not. They only see the aftermath of what's happened. If the RAC patrol could not find the fault when it occurred then I'll guarantee you your garage will not find it when everything's working as it should. As unsettling and as inconvenient as it may be, your best chance of finding the problem is to wait until it does it again and call the RAC again.

Citroen C4 Grand Picasso - What to do about car broken down/now restarting? - bathtub tom

I presume the RAC plugged in a code reader. Do you know if there were any codes and what they were?

Citroen C4 Grand Picasso - What to do about car broken down/now restarting? - Orian

Yes they did - it was various things to do with "x not found" and the RAC guy said he thought it was a fault with the on-board computer

Citroen C4 Grand Picasso - What to do about car broken down/now restarting? - bathtub tom

That's starting to sound like the ECU. I'd be suspecting dirty/dry joints around where stuff plugs in to it.

Hopefully elekie&a/c doctor will be along soon.

Edited by bathtub tom on 16/11/2020 at 19:18

Citroen C4 Grand Picasso - What to do about car broken down/now restarting? - elekie&a/c doctor

Cant see this being an ecu fault. However, i've seen a few electrical gremlins caused by a poor engine/chassis earth lead that bolts to the back of the gearbox. Citroen use a very low rent cable that de-laminates with age and causes a high resistance to the engine electronics. The fault is often accompanied by a message display of electric handbrake fault.

Citroen C4 Grand Picasso - What to do about car broken down/now restarting? - Orian

Thank you all so much, I'm so glad I posted here! I drove the car to the local garage without problem. As we have been saying, he seemed doubtful that he could diagnose it as it was driving fine, but he'll take a look. I will pass on the message about the low-rent earth cable and make sure they check it!

Citroen C4 Grand Picasso - What to do about car broken down/now restarting? - Gibbo_Wirral

Yes they did - it was various things to do with "x not found" and the RAC guy said he thought it was a fault with the on-board computer

Sounds more like their scan-anything diagnostic equipment isn't compatible. For Citroen and Peugeot there really is no substitute for Diagbox.