Insurance companies are laughing at the moment.

Many people are now using their cars much less so claims are very likely to be fewer.

With more people now spending much more time in their homes, due to the vast increase this year in home working, burglaries will be less so fewer claims for theft.

They can well-afford to reduce premiums and they should.

No doubt insurance companies will be able to game it...

Many firms in various industries like to heavily favour new customers over existing - utility and mobile phone firms in particular, as well as insurers (including the breakdown firms).

The problem is that people are gradually cottoning on to this and when they get poor customer service and their payments are essentially subsidising new customers, they leave and rarely return. This is now happening in the car industry as well.

Normally, any 'reforms' of the insurance industry rarely benefit customers - remember last time when they weren't allowed to be 'sexist' by having men's quotes higher than womens' for the same claims history, etc - they just put the price for women up.

It's funny how, when it benefits them with higher premiums, they are very specific about a person's risk and claims history, and when the person has a long history of no claims, they use very generalistic data to push the premiums up. Its like my car - it is an 'import' - but its from the EU, so there's actually no material difference in the components, just which ones that are fitted to each trim level, yet I likely pay 10-20% more for my insurance as a result.

The same goes for work on the car, when garages, even indies, see the word 'import', they jack up the prices, despite the parts being identical to UK spec cars.

Been going on for decades now. No sign of stopping any time soon, because most people don't take complaints further than a moan or snotty letter, and the authorities/governments/politicians would rather just have someone to blame and do nothing.