It could have got clouted by something, say road debris, or it could have corroded, though if its aluminium that doesn't seem all that likely. If it was torn off there'll be obvious damage.
Re garage charges, which was your question, I can't help, since I've never used them apart from MOT inspections.
Seems a lot to me. However, my backplates are rusty and if they were easy to take off I;d have done it, so I could clean them up. With a bit of corrosion it could get to be a big job, but I have a rather different car, with the complication of a "captive disk" design.
Re "smug bellends, can't help there either. It is what it is, but it was worse a few years ago.
Edited by edlithgow on 28/07/2020 at 08:19
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