The tip they refer to is likely to be a TSB - technical service bulletin
www.audicomplaints.com/models/a4/tsbs/
Reading their reply it seems to me the dealer ignored instructions or advice given in the TSB that they would render the ecu u/s if they tried to calibrate too many times. Their fault not yours. They seem to now be claiming to have taken £1200 as a testing fee rather than a repair. Was that made clear to you before they carried out the work?
"issue is down to quality deviations in the valves on the body itself"
This statement from Audi indicates a (production) quality issue. I believe this is a known issue where the ecu/mechatronics sometimes have to be matched to the gearbox and compatibility with replacements is not always possible without trying several. In my simple mind I believe you are not responsible for Audi's quality issues. Furthermore I still regard the car is in warranty and unless you were warned that a dsg service is required (and not recommended) with the consequence of total invalidation of warranty I cannot see Audi's stance standing up in court especially as you hardly went over the mileage recommendation.
Phone a different dealer, and ask how much a replacement gearbox costs and ask them how much a new Mechatronics unit costs.
I do not believe a new mechatonics unit costs as much as has been quoted by your dealer.
Phone the dsg independent I linked to earlier and discuss your issue with them. They will know more than me and advise.
It is simply not acceptable to quote for a repair, then claim the repair is not successful and demand an excessive amount to continue. What guarantee is there that they can repair it even after the next attempt and several thousand pounds?
Not fit for purpose, Consumer Rights Act 2015 needs to be mentioned in written correspondence with Audi. Shout loud and repeatedly.
Prepare the ground for legal redress, consider the small claims court route which is fairly cheap.
Edited by brum on 08/06/2020 at 22:37
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