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Car Hire Company - Help need - Kama

Hi I need advise in my case please. I had not fault accident back in Feb. I took car from the car hire company. The third part insurance accepted the liability, my car has been write off and I received the funds within 4 weeks. However the care hire company send me a email that the third party insurance now mostly refuse to cover the cost of the car hire and they require my bank statements for the 6 months to prove that I did not have sufficient money to cover car hire.

I don't understand why should I prove to them? No one told me that I have to hire a care on my cost when I had accident. It was not my fault and I thought that I am allow to take care hire. The gave me a similar car to mine (engine size etc). I don't understand what they try to do?

Could I have advise please. Do I need to provide them my bank statements? etc

Thank you

Car Hire Company - Help need - Brit_in_Germany

The claims management company earns money by putting you in a credit hire car. These are much more expensive than a normal hire car where you pay in advance and so the other side is challenging the credit hire car on the basis that you may have been in a position to advance the costs yourself then claim these back.

https://www.honestjohn.co.uk/insurance/advice/how-to-claim-from-an-accident-management-or-credit-hire-firm/

Car Hire Company - Help need - thunderbird

You will have signed a form that stated that if the insurers are unable to get the hire car monies from the 3rd party you are personally liable for the costs.

That is why you should never use a claims management company and why the only loan car you have should be provided by your own insurers under your policy.

Basically you are totally screwed. The insurance company will take you to court if youd do not pay and if it ends in court and you loose (which you will) you will not only have to pay the hire car costs but court costs and any legal costs.

My advice is to pay up and read what you are signing.

Car Hire Company - Help need - Kama

I don't understand why i will loose in the court? The accident wasn't my fault, the third party insurance accepted liability (I've got confirmation) they repaid the cost of my car loses, so why I will loose in the court? What did I do incorrect?

Car Hire Company - Help need - thunderbird

I don't understand why i will loose in the court?

Because the hire costs being charged by the management company will be way above what can be obtained elsewhere in the trade. Why should the third parties insurance company get ripped off, they will have to pass these on to their other customers in their premiums. Would you be happy paying an increased premium because a claimant form your insurer was paid a stupid amount for car hire.

Insurers require claimants minimise the losses to prevent costs escalating and you have not done this.

Its an industry wide problem and the only way to stop it is to make gullible claimants pay excess costs.

Car Hire Company - Help need - Brit_in_Germany

If you can show, using your bank statements, that you were not in a position to self-finance a hire car I would have thought it likely that the other side's insurance will pay. They need convincing that they are not being ripped off.

Car Hire Company - Help need - thunderbird

This is from a well known insures website

Credit hire cars

Credit hire is when you’re given a replacement car, but no money changes hands until the hire is over.

If you weren’t at fault for an accident, your insurer may offer you a credit hire car, and plan to claim the costs back from a third-party insurer.

Many insurers offer “like-for-like” hire because they feel it’s the best way to look after their customers.

This means they may try to put you in a hire car that’s as similar to your own car as possible, even if it’s a souped-up prestige motor that costs an arm and a leg to hire.

However, you should look into what you’re actually being offered, and how much it’s going to cost. – there’s always a chance those charges could be disputed and come back onto you.

The way credit hire works is that the company will provide you with a replacement and have you sign for it.

Once the hire is over, they’ll send an invoice of the daily charges – starting at £35 per day – over to the insurer of whoever was at fault for the accident.

The issue is there’s no guarantee that the at-fault insurer will accept liability and/or the charges, in which case all the bills are in your name.

What are the costs?

Credit hire is billed on a daily basis and the cost depends on the type, specs and value of the car.

Insurers will usually try to get you a car identical or similar to your own. If they can’t get you an identical model, they’ll give you one from a similar group.

Credit hire claims can get so expensive that a set of opt-in rules have been written by the Association of British Insurers (ABI) to govern how they are handled.

What are the rules?

There are dozens of rules, from making sure that the hire only lasts as long as it needs to, to the type and cost of the car provided and keeping claim costs to a minimum.

For example, you might have crashed an Audi TT, which would cost £200+ per day to hire, but if a 1-litre Astra at £40 per day would suit your needs, you should take the cheaper option.

Problems arise when customers aren’t told or don’t understand these rules, and the at-fault insurer starts to dispute the charges.

What are the risks?

The main risk with credit hire, is that when you sign for the car, the costs are in your name.

As daily charges build up, you’ll be the one responsible for them until an insurer accepts liability and agrees to all of the costs.

If it turns out that you’re at fault for the accident, or these costs are disputed by the other insurer, the credit hire company will look to you for payment.

Read the final paragraph very carefully, its why you are facing a bill.

Car Hire Company - Help need - Falkirk Bairn

If the OP had spoken to the 3rd Party insurers on the day that they accepted liability they would have

1) Had the car repaired at a garage / body shop of te OP'sr choice

2) Hired a car, at their low rates with Avis, Hertz etc and covered daily excess

3) Little hassle as they were "controlling" the repair costs & the car hire costs.

Car Hire Company - Help need - Kama

Thank you for all answers. If I knew that before I would never hire car from them. I was in hospital after accident and I tried to organise a quickly car hire as otherwise i couldn't go to work or pick up my child from the nursery. Thank you

Car Hire Company - Help need - Bromptonaut

Bit of 'wise after the event' stuff here. Most of us on this forum are older blokes who've been around a while and expaereinced this stuff or read about it. The mere fact we're on a motoring forum means we probably have an interest in cars.

Presumably it was Kama's insurer that put them touch with the claims management company?

If so I suggest speaking to them. I don't think there's any harm in providing bank statements for the purpose described - showing insufficient funds to hire a car yourself.

They may end up having to pay something but I think advice that says pay now is jumping the gun. Provide the information needed and see what happens. Come back later if you need more advice.

Edited by Bromptonaut on 05/05/2020 at 12:13

Car Hire Company - Help need - Kama

The car insurance company suggested to use any care hire company. I just google and it was plenty of them. My car insurance company closed the claim as it was not ,my fault, the car has been write off and I was with them 2 weeks. So I believe there is no reason now to contact my insurance company as the third party refuse to cover the cost for credit car hire.

Car Hire Company - Help need - Zippy123

I have worked with several credit hire companies on a professional basis.

With out fail, all of them asked the hirer to honestly advise how much free cash they had - in bank, savings accounts, premium bonds etc. as case law had shown that if the hirer could go out and self finance a car then they should not be using the services of a credit hire company.

Not one of the credit hire companies would go after a hirer if they had been honest about a claim but no payout was forthcoming from the 3rd party (blame can be difficult to determine in some instances). They all put it down to the cost of doing business.

They ruthlessly went after claimants that deliberately lied to them though, to the extent of bankrupting them, even if it caused a loss credit hire company.

Credit hire companies do have a place in the process because people have the right to be put in a position that they were before the incident. However, there needs to be sensible compromises, for example the credit hire companies would expect cars to be returned when the hirer went on holiday etc. Taxi drivers, trades people, long distance commuters etc. needed to be put back on the road in similar vehicles very quickly.

The 3rd party insurers would almost always challenge claims.

The daily rental rates were agreed with the ABI and they were high because debt turn which normally averages 70 days was in the region of 3 years for these companies and that needed to be paid for.

Re the OP's question: "Do I need to provide them with my bank statements?"

The hire contracts that I reviewed always insisted that the hirer fully supported the credit hire company in legal cases (i.e. provided the required evidence etc).

The 3rd party insurers need to assess that you legitimately needed to use a credit hire company. If you had the funds to hire a car using your own funds then they will not pay.

Your credit hire company will ask for your statements anyway if it goes to court and you are likely obliged to provide them.

Edited by Zippy123 on 05/05/2020 at 21:14

Car Hire Company - Help need - Kama

But if I did not have any sufficient money in my bank and my credit card has been used almost in full the third party is not going to settle the payment still?

Car Hire Company - Help need - Bromptonaut

As already suggested you need to comply with the request to disclose your bank statements and such other information about your finances as you may be asked to provide. This may well be all they need to decide that your method of hiring and its cost was reasonable.

If they don't then come back here for more advice.

Car Hire Company - Help need - Zippy123

As already suggested you need to comply with the request to disclose your bank statements and such other information about your finances as you may be asked to provide. This may well be all they need to decide that your method of hiring and its cost was reasonable.

If they don't then come back here for more advice.

+1
Car Hire Company - Help need - Kama

Thank you