They knew about the drivers door lock issue within a month of the vehicle going on sale in Germany; it took them over 4 years to change the production - not good enough.
The larger transit range (custom and full transit) has turned into expensive unreliable headaches for owners; the situation is not helped by the poor build quality from the Turkish fsctory. Paint work quality can differ considerably on identical vans, fit and finish differs considerably on identical spec vans.
Too many common expensive faults , too many expensive design issues that ford publically refuse to acknowledge and own, too many poorly built products.
Ford commercial division has gone down the pan in terms of reliability and quality.
I have come to the conclusion the only reason the Transit connect and Transit courier don't share the same problems is due to the amount of parts they share with the car division of the business, they avoid most of the junk that is unique to the bigger vehicles in the commercial range.
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