After using Shell Regular Unleaded Petrol almost exclusively in my 3 cylinder 1 litre T-GDI 5 door Hatchback for nearly 3 years now I have recently noticed a marked reduction in the level of 'Reward' received from Shell. I used to receive £2.50 after every 10 purchases of fuel but I have just received an e-mail advising me of a derisory £1.40 'Reward' after my tenth (actually my eleventh) purchase of fuel totalling 346 litres over a period of around 4 months at an average price of around £1.25 per litre - this represents barely one free litre of fuel per 346 litres purchased. However Shell also proudly advise me that they have or will offset all the carbon my driving has generated at an estimated cost to Shell of £4.16. Furthermore - a purchase of 46 litres, made on 21st December did not get registered as a valid contributory purchase because whilst the Shell Go+ card was scanned and 'beeped in' by the cashier I did not receive the customary e-mail - as this was in fact the tenth purchase and on inspecting my receipt later the next day, it was clear that the Shell Go+ Card had not registered as the receipt had a message at the foot telling me I should join Shell Go + to benefit from their 'valuable reward scheme'.
I have now written 3 e-mails to the Shell Customer care team with details of this registration failure since the first email sent on 22nd December 2019 but to date have received no acknowledgement of my complaint.
Thirdly, I have repeatedly been offered savings of £3.40 on any purchase of V-Power after making around 7 or 8 qualifying fuel purchases of Regular Unleaded Premium but cannot see the benefit as V-Power is proportionally much more expensive than any reward saving and I am not convinced that my direct injection petrol engine would perform any better on V-Power than it does on Regular Premium Unleaded 95 RON .
Edited by Firmbutfair on 17/01/2020 at 21:23
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