Well, that was an ... interesting experience.
(Bear in mind that it's been a while since I was at a large main dealership so my expectations/memories could be out of line with current practice).
I arrived a little early for my appointment and the sales chap was dealing with another customer, actually handing somewhat bemused-looking bloke a huge wad of papers straight off the printer.
I wandered outside and found the car parked with others, so had a look round outside it. It was wet, as if it had been washed but wasn't clean clean, if you know what I mean. The wheels needed a good brushing, and one had kerb rash. The salesman came out with the key and opened it up so I could have a look inside. It didn't seem to have been cleaned. It wasn't scruffy but obviously needed a vacuum and wipe down.
But what first struck me (because I know to look for it now and I'm trying to get away from this problem on the Leon) was that when I opened the front passenger door there was a fair bit of water on the sill cover, the wrong side of the door seal. Sure enough, running my hand along the bottom of the door card it was quite wet and dripping down. I went back into the office to tell them 'thanks but no thanks'. 'My' sales chap was still busy. An old boy was talking to a salesman trying to make a payment and was firmly instructed that he could not use a card and if he couldn't do it online he'd have to go to his bank.
A salesman asked if he could help with any questions about the car. Told him they might want to get the water leak fixed. 'Oh, it's just been jetwashed'. Still shouldn't happen and the other doors are ok.
And so I left, but on my way to my car I noticed a couple of cars being washed. One guy was using an industrial-looking pressure washer, the other a brush on a long handle connected to a hose.
I appreciate that maybe to this large dealer a £6800 car may be 'bargain basement' but I was a bit disappointed all the same. Perhaps I expect too much.
On a positive note, looking at the car 'in the flesh' has reassured me that I'd like one, so I just have to keep looking.
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