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Washing Machine - Robbing bar stewards. - skidpan

Our washing machine died yesterday, whatever supports the drum whilst its rotating has come adrift and the noise is terrible. Had it since about 2008 so its not worth fixing even though its been totally reliable so far.

Its a Zanussi and since its been trouble free (as was the Zanussi we had before this one - lasted probably 10 years) we immediately thought about another Zanussi. But the features the Mrs likes seem to have been deleted so off to Currys for a look. Samsung seen to have these features and have a 5 year warranty (parts and labour) thus off we go with the sales chappy. Its on sale for £400 (£170 off ) but no stock until end of January, sod it. Quick look on the moby and an on-line retailer has stock of the 8kg model at £40 less than Currys 9kg model and like Currys its free delivery.

So back home we order the 8kg model. We saw a 10% offer code on the screen so the price dropped to £321. Being delivered on Thursday. Hopefully its as good as Which and others suggest.

Since then the retailer has been ringing, texting and e-mailing wanting me to buy their 5 year warranty. Apparently it covers the machine after the 1 or 2 year warranty has expired. When I told them that it already had a 5 year warranty they insisted theirs was a far better warranty, told them to go away. The cost of the warranty, £7 a month for 5 years = £420, more than the machine.

How many idiots buy these warranties I wonder.

But it got better. When I tried to pay my Visa card was refused, tried again and still refused. Paid with the Mrs Tesco card with no issue. Then I got e-mails and texts from Visa about suspicious/fraudulant activity on my card and to call them. Did not use the number supplied but used the number off the bill. They told me that travel and airline tickets created a lot of fraudulent transactions but when I told them it was neither, I was only trying to pay for a new washing machine they were a bit surprised. They confirmed that my card had been sorted and I could go back and pay, told them it was already paid for with another cars and ended the call. An hour later Visa rang apologising again and wanting to know if I wanted to start a case using the Ombudsman. Told them I was not happy but since it was now sorted I would not bother. They then thanked me and said they would credit my account with £30 for the trouble.

So the £400 washing machine at Currys cost me £290 on line.

Lets hope its a good one.

So this pm I took the old machine out and the neighbour helped me put it in the wheel barrow. Dropped it on the pavement and within 10 minutes the Rumanian's had collected it. Probably working again by now.

Washing Machine - Robbing bar stewards. - bathtub tom

So this pm I took the old machine out and the neighbour helped me put it in the wheel barrow. Dropped it on the pavement and within 10 minutes the Rumanian's had collected it. Probably working again by now.

Nah, when they find out it's a pile of poo they'll fly tip it somewhere. Hope there's nothing about it that can identify it to you.

Washing Machine - Robbing bar stewards. - aethelwulf

It only needed a new spider. Very easy to fix. washers are repairable, don't be fooled by the obsolescent business.

Lots of spares available on line.

Washing Machine - Robbing bar stewards. - Engineer Andy

It only needed a new spider. Very easy to fix. washers are repairable, don't be fooled by the obsolescent business.

Lots of spares available on line.

The problem with online parts is unless it IS from a reputable and long standing supplier (and NO, that doesn't include ebay - the actual firm selling it to you) then it can be 100 guaranteed to be a genuine part, whether an OEM one or a decent pattern part.

The other problem, as I found when my 15yo NEFF electric oven broke is that it's the diagnostic and repair cost that often is the bit that puts people off: £75 just to check what went wrong, which could've been just an element (the internal fuse would also need replacing) at about £30 for a generic part from the local repair shop (who seem reputable), quite a bit more so if I wanted a NEFF OEM part, but it might've been the PCB that had gone (I saw a flash through the control panel screen when it broke, so this might be a reasonable cause), which would be £130 + fitting costs: all inclusive it could've been anywhere from £150 - near £300 to fix it, on an oven that was near the end of its useful life anyway.

Way too much for something that old that might only last another few years if I was lucky. As such, I bought a replacement Bosch unit with more features (self cleaning) from John Lewis that was on sale (end of line product) for £530 incl. delivery, fitting and taking the broken unit away.

I've had similar experiences with my old mini hifi - it's the hourly labour costs and that you have to pay quite a bit up-front for an inspection, after which they may tell you that a part isn't manufactured any more or they can only source an original for an extortionate cost or a cheapo knock-off that won't last more than a few years at best.

Almost everything technological these days has planned obsolecence built into it, deliberately jacking the price of parts up and making it nigh on impossible to replace many components without replacing whole swathes of equipement at a cost that isn't economic.

That's why most repair shops have closed down - when my old hifi went wrong, I had to take it all the way into London and leave it there for a MONTH once they had determined it was fixable and a part was available. The repair lasted another 2 years, cost me £100 (this was 12 years ago) including the rail fare, so now probably would cost around £150. Just to replace a defective motor the size of a sugar cube.

As long as the equipment works reasonably well in normal operation, then I'll only look at equipment and makes that are all about engineering quality and reliability. Expensive also doesn't equal engineering quality, as we see in cars.

Washing Machine - Robbing bar stewards. - skidpan

So this pm I took the old machine out and the neighbour helped me put it in the wheel barrow. Dropped it on the pavement and within 10 minutes the Rumanian's had collected it. Probably working again by now.

Nah, when they find out it's a pile of poo they'll fly tip it somewhere. Hope there's nothing about it that can identify it to you.

Its mostly steel so if they don't fix it they will strip it.

Best "fly tipping" experience I had was some years ago behind a shop we rented. The tenants next door (hair dressing salon) complained to the council that we were dumping our rubbish behind their shop in bin liners. Told the council it was nonsense and a site meeting was arranged.

I was there as were the next door tenants and the council. The neighbours showed the council the bin liners some of which were torn open. Inside were visible, believe it or not, loads of waste all relating to a hair salon. When the council man opened the bag he found invoices with our neighbours name on them. The council told me to leave the meeting as there was no evidence against me at which point the neighbours started complaining I had planted the bags there after stealing their waste.

Never heard any more and the neighbours soon parted company and set up salons in 2 totally different premises.

Washing Machine - Robbing bar stewards. - Bolt

Lets hope its a good one.

I have one and its been fine, when you register the machine if there are any updates mechanically they get in touch with you and arrange to do the work.

a few months after getting mine there was a clicking noise coming from the rear but as it started, I got an email from Samsung saying the belt had to be upgraded so they come and sorted it without me having to ask them to sort it

that's what I call service, and yet before that I had a Zanussi/Hotpoint and it took them a month to fix a problem so no more

good luck with it

Washing Machine - Robbing bar stewards. - daveyjp

Its why I generally use John Lewis for white goods. 5 year warranties generally available on a selection of machines, they will try and price match and service is excellent.

We bought a new tumble dryer a couple of months ago - it was out of stock, but John Lewis took an order with no payment required. A week later we had a call saying it was now in stock and the price had been reduced by £100.

Washing Machine - Robbing bar stewards. - concrete

We have always tried to buy the best we could afford. We had Neff appliances in a new fitted kitchen from 1982 until 2004 when we re-hashed the kitchen. All worked fine mostly in all that time. The only repair was a new diverter for the dishwasher(about £20) which was a doddle to fit and to replace wiring that went through the door frame to the motors. Wear and tear opening the door. After that we bought Bosch and we have not had a problem at all. Washer, Dryer and 'fridge all fine. Ditched dishwasher when the kids all left. I think it worth paying a little more for quality. If the warranty is offered, just refuse and put the equivalent money into a savings account just in case you need to fund a repair. We also get extended warranty on white goods through our bank account, along with travel insurance, breakdown cover etc etc.

Cheers Concrete

Washing Machine - Robbing bar stewards. - skidpan

The washing machine arrived in the time slot promised and was taken into the kitchen as requested. I plumbed it in and it seems to work a treat.

Bad points: it plays what I think is the Korean National Anthem after its completed a programme.

Good points: found a way of stopping it from playing the Korean National Anthem.

Washing Machine - Robbing bar stewards. - Engineer Andy

Bad points: it plays what I think is the Korean National Anthem after its completed a programme.

Good points: found a way of stopping it from playing the Korean National Anthem.

Using a hammer (also known as the 'Clarkson method')? :-)

Washing Machine - Robbing bar stewards. - primus 1
If it’s a Samsung washer, then the song is called the trout
Washing Machine - Robbing bar stewards. - focussed

When we moved to France we had to leave all our white goods behind as we had let the UK house. So we were short of a tumble dryer, but no room in the kitchen of the French house for a tumble dryer without hacking the kitchen about, which we didn't want to do.

Shortly after that an english couple a mile (km?) or so away advertised a tumble dryer for sale as they were moving out, they wanted €20 for it. A that time it was about £15!

Got around there smartish to beat the local english facebook gannets to it and snapped it up.

Installed it in the barn, it's an old 2KW White Knight , actually made in the UK.

By installed it I mean trundled it in there on a sack barrow put it down and plugged it in.

It's been tumbling away for 9 years now. Can't catch fire because of the way it's built - the air is heated before it gets blown into the drum, no electronics, just a motor, drum, an electric timer, some rocker switches and a fan and some heating elements with overheat protection.

All the parts are available from e-spares, I do have the back off now and again just to check it's all ok.

Washing Machine - Robbing bar stewards. - nick62
Can't catch fire because of the way it's built - the air is heated before it gets blown into the drum, ...................

Sorry for my confusion, but what good would it be if the air was heated after it had left the drum?

Washing Machine - Robbing bar stewards. - Engineer Andy
Can't catch fire because of the way it's built - the air is heated before it gets blown into the drum, ...................

Sorry for my confusion, but what good would it be if the air was heated after it had left the drum?

Maybe in a roundabout way he's saying that's better than having a heater next to the drum, presumably as any lint on other small bits of cloth could slip through the holes of the drum and despoit on the heater, possibly causing a fire.

Washing Machine - Robbing bar stewards. - concrete

That is exactly what happened to some driers that were featured on Watchdog. The simple design approach is often the best for many reasons. Pity it is no longer followed for car design.

Cheers Concrete

Washing Machine - Robbing bar stewards. - Ethan Edwards

We just bought a Samsung wash machine. Comes with a Samsung 10year parts and Labour warranty. Thats really standing tall behind your product isn't it.

Washing Machine - Robbing bar stewards. - focussed
Can't catch fire because of the way it's built - the air is heated before it gets blown into the drum, ...................

Sorry for my confusion, but what good would it be if the air was heated after it had left the drum?

Maybe in a roundabout way he's saying that's better than having a heater next to the drum, presumably as any lint on other small bits of cloth could slip through the holes of the drum and despoit on the heater, possibly causing a fire.

Yes - I didn't explain it very well - the element is some distance away from the back of the drum.

Edited by focussed on 27/01/2019 at 20:31