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They obviously have no intention of fixing their disappointing product, and have decided to ignore you.
I don't watch television, but maybe following this rather hot summer you arn't the only MB owner whos convertible roof is separating, might it be worth writing to Watchdog if that program still exists they might have had other complaints (or is there another similar program?), or even HJ himself because that way you invoke more publicity of the wrong sort.
The backroom threads and comments probably don't give that maker any worries at all as most likely buyers of new exclusive models from makers like that wouldn't be seen here, exposure to the target customer market is where you should be heading IMO.
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