If it's the insurer's 'recommended' solicitor, then someone, somewhere, will be making money out of the compensation - the solicitors will be paying the insurance company a 'fee' to be 'approved' by them.

I suggest you ask, quite bluntly, what arrangement exists between them to be so highly rated. I also suspect they'll decline to answer.

I would be very cagey about this. Now, I have no experience of pursuing a claim for injury, but everybody (your insurers, and any solicitors you involve) is in it for one reason only: to make money. Personally, I would completely ignore the random calls from people you know nothing about.

"Insurance company states our solicitors are best..." Well, they would, wouldn't they? They're probably getting commission.

If solicitors represent you, it will most probably be on the basis of "no win - no fee" and that means they will take a big chunk of any pay-out. At the very least check the basis of exactly how much you would be charged by at least three firms, and choose these by personal recommendations if possible.

Finally, check whether you need a solicitor at all. Maybe you can make a claim yourself. Or do you have any legal coverage - with a household policy, for example?

Edited by FP on 02/02/2018 at 18:32