Nissan Juke - VW dealer

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Mon 18 Sep 2017 12:38
Nissan Juke - VW dealer - rigamortice


I bought a 15 plate Nissan Juke from Volkswagen Dumfries in Dec 2016 with very low miles. When I bought the car I was instructed that should I break down there is a phone number on a sticker on the windscreen and that I had breakdown assistance cover

On Friday 15th September having driven to a Dumfries supermarket 30 miles away the car would not start to return home. The battery was dead.

I phoned the number on the sticker, I was told the salesman lied to me and I do not have roadside assistance. and that I should phone Nissan as the car was still under their warranty. I explained that I did not have their phone number and that I had limited credit on my phone. I was again told I didn't have cover and to phone Nissan. I said you can't leave me stranded on a car park.
SHE HUNG UP ON ME
With the help of some very nice people I got the car started and went to the Nissan Garage who fitted a brand new battery
Once home I checked the Volkswagen paperwork from when I bought the car, it does in fact state I have roadside assistance. I have removed the useless VW “advertising” stickers from my car

A couple of weeks earlier I got an e mail from Volkswagen saying my car was due a service. I replied, How much for the service?. They replied they can't quote a price as they don't know what car I have.
I asked the question, If you don't know what car I have, how do you know it needs a service?

I sounded like a scam to me so I spammed their e mail but I continued to get e mails telling me my car is due a service. note, it is NOT due a service

I

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Mon 18 Sep 2017 12:55
Nissan Juke - VW dealer - RobJP

Unfortunately, we're assuming your mental recollection of a conversation 9 months ago is perfect.

The salesman could well have said "You still have breakdown cover with Nissan", and you've just misheard this, especially in the excitement of the new car collection feeling.

As to the email, it'll be a standard one. You bought a car, and gave them your email address. Cars need servicing. It's closing in on 12 months since you bought the car, so the system automatically sends you an email to remind you that you need a service. Garages can be busy. It might take a few weeks to get your car booked in, especially if you wanted a loan car at the time yours is in.

I'm sure that some people, if they never got a reminder to service their car, would never bother. And then would blame the garage for not reminding them, when the engine blew up !

Oh, and it's highly wise to get a car serviced at least annually. No matter how low your mileage. Oil degrades, condensation forms inside the engine. Basically, engines are expensive. Oil changes are cheap.

Finally, as you're accusing other people of being incompetent, of lying, of being rude and having the temerity to hang up on you, you might wish to note that the forum has a 'naming and shaming' policy. Which you may have broken. Possibly through incompetence, rudeness, etc ...

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Wed 20 Sep 2017 23:28
Nissan Juke - VW dealer - Manatee

Unfortunately, we're assuming your mental recollection of a conversation 9 months ago is perfect.

The salesman could well have said "You still have breakdown cover with Nissan", and you've just misheard this, especially in the excitement of the new car collection feeling.

As to the email, it'll be a standard one. You bought a car, and gave them your email address. Cars need servicing. It's closing in on 12 months since you bought the car, so the system automatically sends you an email to remind you that you need a service. Garages can be busy. It might take a few weeks to get your car booked in, especially if you wanted a loan car at the time yours is in.

I'm sure that some people, if they never got a reminder to service their car, would never bother. And then would blame the garage for not reminding them, when the engine blew up !

Oh, and it's highly wise to get a car serviced at least annually. No matter how low your mileage. Oil degrades, condensation forms inside the engine. Basically, engines are expensive. Oil changes are cheap.

Finally, as you're accusing other people of being incompetent, of lying, of being rude and having the temerity to hang up on you, you might wish to note that the forum has a 'naming and shaming' policy. Which you may have broken. Possibly through incompetence, rudeness, etc ...

That seems a harsh response.

Once home I checked the Volkswagen paperwork from when I bought the car, it does in fact state I have roadside assistance.

It seems to me that the selling dealer or its salesman was incompetent. And to call or email somebody telling them a service is due without any knowledge of the car is also incompetent - I have certainly never heard of it.

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Mon 18 Sep 2017 13:00
Nissan Juke - VW dealer - Falkirk Bairn

Phone them & speak to the General manager - complain enough they might throw in something - jus to get you poff their backs.

Approved used = 12 mths breakdown cover!

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Mon 18 Sep 2017 14:37
Nissan Juke - VW dealer - Engineer Andy

The question I'd like answering is this (sort-of related to this situation):

Is it ever worth buying a (what is an effective) cast-off car from another make (especially one with no ties to the other, e.g. not a Skoda at a VW dealership) from a main dealership? I realise some cars are PX'ed for genuine reasons (just getting a new car), but often I've seen cars that are barely a year old (some less than that with little mileage on them) on other makes forecourts, normally higher-end models with low profile tyres. Whoever PXed them must've either not cared about the huge loss they must've endured because they absolutely hated the drive (perhaps which could've been cured by changing [if possible] to a higher profile tyre and wheel arrangement) of their old car OR it was a lemon and somehow got rid of it on a good day to the dealer.

Not sure whether I'd want to ever go for such a car, given the dealer and their mechanics have no experience with those cars othe than spotting obvious faults.

Opinions please.

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Mon 18 Sep 2017 14:51
Nissan Juke - VW dealer - oldroverboy.

The question I'd like answering is this (sort-of related to this situation):

Is it ever worth buying a (what is an effective) cast-off car from another make (especially one with no ties to the other, e.g. not a Skoda at a VW dealership) from a main dealership?

Not sure whether I'd want to ever go for such a car, given the dealer and their mechanics have no experience with those cars othe than spotting obvious faults.

Opinions please.

It is far better to buy any car that is under warranty from a main dealer of that make.

BUT, there can be some bargains.. I once got a Rover 827 from a mate at a VW/audi dealer as the customer hated the car and took a huge hit on it. (I paid 50% of retail at 4 months old)

If you get a car elsewhere make sure it has manufactures service stamps on time, which will keep your warranty safe. Anything else, be very very careful and get anything said in writing.

Edited by oldroverboy. on 18/09/2017 at 14:52

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Mon 18 Sep 2017 15:35
Nissan Juke - VW dealer - SLO76
"Is it ever worth buying a (what is an effective) cast-off car from another make (especially one with no ties to the other, e.g. not a Skoda at a VW dealership) from a main dealership?"

The best stock we took in was via our new car dealerships. There's little to fear from buying a car from a main dealer that's not one of their own franchise brand. More often than not it's just someone who fancied a change or the deal suited them better.

The only issue is if it's due a service and is still under manufacturer warranty. In order to preserve this it needs to be serviced by the appropriate main dealer unless the selling garage can offer manufacturer servicing which uses the brands own service items, parts, approved oil and follows their schedule exactly. Even with this it's often next to impossible to convince dealers and manufacturers that you've serviced it in accordance with their guidelines without the correct dealer history thus invalidating the warranty.

Of course the best sign of the lot would be a car that has been traded in for another of the same brand as it shows the customer was so pleased with it they bought another but some do just like to buy a different brand every time for the sake of driving something different.
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Mon 18 Sep 2017 16:30
Nissan Juke - VW dealer - Andrew-T

Is it ever worth buying a (what is an effective) cast-off car from another make (especially one with no ties to the other, e.g. not a Skoda at a VW dealership) from a main dealership?

Yes, it certainly can be, I have done it more than once. Both my daughters (many years ago) got Peugeot 205s from a long-established Nissan dealer near here, getting a bunch of flowers thrown in.

It may no longer be the case, but at that time franchised dealers asked top whack for cars of their own brand, but usually quite a bit less than 'book' for 'foreigners' - which would be well-prepped cars with a good history, to avoid letting the side down. I don't know whether they were all part-ex cars, some might have been bought in for stock.

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Mon 18 Sep 2017 16:37
Nissan Juke - VW dealer - daveyjp

Larger groups will move vehicles between main dealers in their group so they can get better exposure to the market and arguably better prices.

I traded my X type at a Mercedes dealership, they then shipped it to their group's Jag dealer about 50 miles away.

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Mon 18 Sep 2017 14:54
Nissan Juke - VW dealer - oldroverboy.

I sounded like a scam to me so I spammed their e mail but I continued to get e mails telling me my car is due a service. note, it is NOT due a service

Ask them to delete your email from their systems, easy.!!!!! (failing that, give then a duff one.

Edited by oldroverboy. on 18/09/2017 at 14:55

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