An updtae for those interested. (those who aren't can scroll on by). It may be a cautinary time for others.
Overall, the UK recovery people have benn excellent - their Euro partners (IMA) less so.
Yesterday Weds 23/8 started fine. Taxi arrived on time, was pre-paid, etc. Arrrived at Eurocar car rental 0815. They had no record of booking/pre-payment but searched e-mails and car was huuriedly found, still wet from washing. I asked guy to programme satnav for destination where car had to be handed in (Eurocar agency, Ferry Terminal, Ouistreham/Caen and to set it for 'fastest'. All done, and satnav arrival time was about 1350. (about 300 km).
I followed satnav, which took me to Oustreham centre (le mairie) Used initiative and went to ferry terminal (gare maritime). Negotiated car parks, went into terminal looking for Eurocar desk. There isn't one. Asked around, and a young lady said she thought that maybe Ibis hotel across road from ferry terminal could help. Negotiated car park exit, went to hotel, yes they would accept car. (No signs, no desk, etc.) Walked back to terminal with luggage, presented myself at Brittany Ferries desk to check in. Yes we have a booking, they said, but on Wednesdays the ferry departs at 1400 (there it is, leaving the harbour) and anyway you must check in by 1315. Other days it leaves at 1630.
Next ferry was 2300 no cabins available, - called UK recovery people who offered hotel overnight but I told them I'd rather get back to UK. So I did. Seems a bit poor to me that IMA couldn't check ferry times - there was no way I could have made Orleans to Ouistreham in time (I beat satnav time as it was).
So I waited for 2300 ferry, arriving 0645 UK time. IMA organised a hire car for me in Portsmouth, depot opens 0900, so we agreed a taxi from Portsmouth ferry terminal at 0845.
Enterprise car hire called me direct to confirm (ecellent service) and said they open at 0800. So I called IMA, reorgaised taxi for 0745, confirmed by text. All going well.
At 0800 taxi had not arrived - driver called me and siad 'I am here, where are you?'. 'Here, I said outside the Portsmouth Ferry Terminal'. I am at the Isle of Wight Ferry Termina, he said, where they told me to go. WTF would IMA, who had booked me on a ferry from France tell a taxi to collect me from the IOW ferry?
Got to Enterprise car hire depot, was expected, good service. When I dropped car at local depot (7 miles) they offered to drive me home gratis but I had lift arranged.
Now I need to sort out some stuff - breakdown will refund me the 170 euro for recovery from autoroute. Must check my general travel insurance re unused ferry/car return. TBH, I am a bit embarassed to make a claim because they have spent so much (far more than my annual premium, about £70.)
Poitive things from this experience:
1. Luckily, I am on my own so no no dependents to worry about.
2. If necessary I can afford to throw the jag away.
3. Yesterday in France I had a Clio Tce hire car, today I had a basic Clio. These are the engines in the Dacias, I think, so I have had a chance to compare them (both a bit different from the jag).
4. Met a family on the ferry last night. 6 including 4 children. Had gone over with their volvo + caravan combo for a few days. Car broke down (sounded like turbo problem) but garage cannot start work on car for 3 weeks. Car and caravan stuck in France pending recovery. Time scale (like mine) a fortnight minimum.
A cautionary tale, perhaps, for those of us who blithely take a car abroad. Even with the best insurance available, things can go dreadfully wrong.
If you've made it this far, thanks for reading.
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