The previous owner of my sons E320 booked his car in for oil change and MOT and they phoned to say he needed a new set of tyres to pass. The bill was £1200 including £600 for tyres. He was so taken back he took it up with MB and they offered a free Mot. He has refused to go anywhere near in future and replaced the car elsewhere. But when they refuse to hand over the keys when you challenge the bill always take the spare key with you. This worked for another work colleague but it was a case of brinkmanship!
I'm sorry, but I've got absolutely no sympathy at all for him.
"Yes Sir, you need new tyres, they'll cost £600"
"Thanks. Do not do those, I'll get some quotes for them. If you're cheapest, you'll get the work. Note the price for the tyres on the worksheet please"
Of course, if his tyres had reached a stage where they were completely illegal, and had to be done NOW, then I've got even less sympathy for him (if it's possible to have negative levels of sympathy for someone, maybe it involves laughing at them ?), as it just shows a completly negligent idiot.
A small amount of preventative maintenance, and actually checking his tyre depths occasionally, would have left him sorting the job out weeks or months beforehand. An MOT test is not an excuse for running around in an unroadworthy vehicle for the rest of the year
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