It would be interesting to see the companies reaction to customer complaints on this issue.
Isolated example I know but our local Hyundai main dealer showed an awful example of ageism towards a family friend who had repeated battery failure on her new I 10. She is in her 80s but very much with it.
They insisted she was leaving the door open and draining the battery, when in fact there was a fault on the main wiring.
I accompanied her on the last occasion it failed as she was so nervous to get the brush off for the fourth time she took to charging the battery every night. Three occasions they reported no fault
Left over the week end at the dealer the car failed to start for them and when they contacted head office they found a batch had a wiring fault.
Had to replace the bulb for her in the boot which she had removed after they accused her of leaving the hatch open.
Talk about VW giving poor service, I would decribe there attitude as hostile.
|