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Luton airport baggage reclaim delays-18/6 - FoxyJukebox

WARNING- My wife and i were subjected to a 60 minute wait for luggage yesterday at Luton after our Monarch flight touched down "on time". This is exactly what happened to us a few months ago--thus the situation clearly remains an issue. Airport blamed "operating difficulties". The arrivals area was not particularly busy at 13.00--so perhaps the staff were "at lunch"? goodness knows what this will be like in peak july/august?

Have complained to Monarch--who surely carry more weight than just me.

Of course-i suppose this is inevitable if Luton has over 50 check in desks and only two main baggage arrivals belts.

Disgraceful

Luton airport baggage reclaim delays-18/6 - Wackyracer

Have complained to Monarch--who surely carry more weight than just me.

If they are anything like BA's customer services, you'll get a 'tough luck' reply and then some other nonsence that is completely irrelevant to you concerns.

Luton airport baggage reclaim delays-18/6 - Avant

Monarch will simply say that as an airline they're not responsible for what goes on at the airport. Best to write to the general manager at the airport: it might be a good idea to try to find out his/her name first.

Luton airport baggage reclaim delays-18/6 - bathtub tom

I had a similar delay at Stansted once. Took longer to reclaim the baggage than the flight!

Why do you think they refer to us as ' freight, self loading'?

Luton airport baggage reclaim delays-18/6 - Charles Nolan

I had long wait at Birmingham once. The representatives of the firm responsible for the baggage handling actually denied that they were anything to do with the company in question despite having the logos on their uniform. They basically just fobbed us off. Disgusting.

Luton airport baggage reclaim delays-18/6 - galileo

If you can travel light and manage with a carry on bag, you save a lot of time and frustration.