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KIA Venga - Dealer salesman ignoring what we want! - oldroverboy.

I took my old friend with the chevrolet aveo along to our local Kia dealer to enquire about a venga. In 3 years he has done the princely total of about 15000 miles.

Salesman, all of 2 weeks in the job insisted that a diesel would be perfect!

I had requested a rio 2 petrol spec and offer.

He kept insisting that a diesel would be perfect. I then said ok put in writing that the dealer and Kia would accept under warranty any problems arising from the normal low mileage use of the car during the warranty period provide it was fully serviced with them.

Nobody will warrant that sir.. OK so stop trying to sell us something we don't want!

And left!

KIA Venga - Dealer salesman ignoring what we want! - gordonbennet

Got to shift those pesky Diesels piling up in the compound that everyone had to have last week.

Carry on like this ORB and you'll be featuring on a list some as a subversive who isn't reading the correct sheet from the hymn book of the day nor doing as bidden...you'll be in good company dear chap never fear.

KIA Venga - Dealer salesman ignoring what we want! - Engineer Andy

I suspect many dealers (not just VAG ones) are getting very anxious about the 'dieselgate' scandal and thus are trying to flog as many of them as possible before some new EU law/regulation comes in to reduce (real world) emissions even further and thus make diesels hideously more expensive to buy/run, especially when the 'normal' price difference between petrol and diesel returns.

I wouldn't be surprised if diesel-engined car sales are down significantly, even taking into account VAG's woes.

KIA Venga - Dealer salesman ignoring what we want! - daveyK_UK
Vauxhall want to add a petrol option to the Combo van in preparation for any potential diesel attack. I presume it will be the same 1.4 petrol found in the Fiat Doblo equivalent.
KIA Venga - Dealer salesman ignoring what we want! - Smileyman

With my current job (commute, not work usage ) I drive just just over 20K miles pa, I will not buy a diesel fuelled car, on the grounds that the emissions are poisoning the environment, will be looking at petrol and hybrid fuelled cars only.

KIA Venga - Dealer salesman ignoring what we want! - Wackyracer
When I was younger a friend of mine was asked to leave the showroom of a Porsche dealership on the grounds they thought he couldn't afford one, that attitude cost them the sale of a car.

I hate going to showrooms, I don't like to be patronized by people who on the whole know very little about the products they sell.
KIA Venga - Dealer salesman ignoring what we want! - Bromptonaut

I started a thread last month regarding my own experience in a local dealership. Some of same themes as here.

www.honestjohn.co.uk/forum/post/index.htm?t=112024

KIA Venga - Dealer salesman ignoring what we want! - nortones2

And probably can't afford one!

KIA Venga - Dealer salesman ignoring what we want! - Wackyracer
If you mean my friend nortones, he went and bought a 944 at another dealership.
KIA Venga - Dealer salesman ignoring what we want! - gordonbennet

Chap i know was told a few years ago at the local BMW dealer to come back when he could afford one, had he wished he could have bought the dealership, and had the half wit in the shiny suit looked through the window instead of swooning over his own reflection in it, he might have noticed the registration on his car that refers to the chaps job, reg plate worth about the same as high end beemer.

He never did go back.

KIA Venga - Dealer salesman ignoring what we want! - nortones2

Wackyracer: No, not your friend, the sales guys!

Edited by nortones2 on 10/01/2016 at 19:30

KIA Venga - Dealer salesman ignoring what we want! - movilogo

Recently I went to a Kia dealership to buy a Kia Ceed (approved used). After the test drive I wanted to buy the car. However, I also noted that exactly same spec car is available little bit cheaper in another dealer, which is just a different branch of same dealership (just few miles away).

The salesman and his manager did their best to discourage me to buy the cheaper car and wanted me to buy the more expensive car which is in their forecourt.

I walked away from their dealership, drove to their other branch, test drove the other car (which I enquired about) and made a deal with the salesman there and then.

Then checked on Autotrader after 2 weeks that first dealer still have not managed to shift the car they were trying to sell me.

KIA Venga - Dealer salesman ignoring what we want! - Avant

You'd think that with a grain of common sense, if the other car was only a 'little bit cheaper', they would have offered it to you at the lower price.

They'll be on targets, and probably more strongly in competition with other branches in the same chain than with dealers in other makes. So very stupid to lose a sale they could easily have made.

KIA Venga - Dealer salesman ignoring what we want! - movilogo

Funnily enough, their newer and more expensive car was actually not an approved model. The cheaper one was approved. So by buying for other branch, I got longer warranty (full 7 years again).

I was miffed that they treated me in this way especially I bought my previous car from them!

I think often it is down the individual salesman's attitude.

I have dealt with another Kia dealership who always asked for feedback after every service/work.

KIA Venga - Dealer salesman ignoring what we want! - SteVee

When I was looking for a new car about 2 years ago, every single salesman said - don't buy a diesel. This included Kia / Hyundai. Toyota also told me the hybrid was not suitable: although my annual mileage is low, it all tends to be longer trips. Kia impressed me the most, let me have a long test drive by myself, listened to what I wanted and didn't push anything I didn't want.

Audi went to some trouble to get me the exact model for a test drive and then tried to sell me something else, I thing he realised I didn't like the test car. The 'test drive' was useless.

I'm puzzled by the 'don't buy a diesel' advice; I know it's due to Sale of Goods Act. Does this not apply to leased cars as they seem to offer diesels for mileages less that 8000 pa ?

I'd like to rent a car model that I was interested in - for about 3 days, so I could drive it at night and on different roads etc. Car dealers seem to think this is a very strange idea.

KIA Venga - Dealer salesman ignoring what we want! - ED731PDH

It's not just the perils of wanting to buy a car, it's also when you have a perfectly good car but the dealer thinks otherwise.

Car goes for a service and MOT on time, simple concept yes? Then at the start of the month the same dealership you had your car done at seems to think it has carte blanche to phone you up out of the blue and try and persuade you to drop by and buy a new one. Not once, not twice, but multiple times on both mobile and landline, almost bordering on stalking.

If I wanted a new car, I'd have changed it up by now, am I missing something other than sales targets for the month and I'm seen as a soft touch?

KIA Venga - Dealer salesman ignoring what we want! - Bromptonaut

It's not just the perils of wanting to buy a car, it's also when you have a perfectly good car but the dealer thinks otherwise.

Yup, I've had that one too. Emails, texts and letters inviting me to an 'event'. When these got no response I was telephoned. Explained in clear and unequivocal terms that I'd no intention of replacing a 30 month old fully functioning car any time in next seven years and please would they remove me from their sales database.

Not heard anything since but probably only respite until the next service sets them off again.

KIA Venga - Dealer salesman ignoring what we want! - Avant

Exactly - just say an emphatic No if you don't want it.

On the other hand, I'd no objection when I came to pick up my first Octavia after its 20,000-mile service, and the salesman (an opportunist of the right sort) had noticed my car coming for a service and had worked out that I could have a new one for £80 less per month. (The first one hadn't been on 0% finance.)

I hadn't intended to change cars at that stage, but this was a no-brainer.

KIA Venga - Dealer salesman ignoring what we want! - Andrew-T

That's nearly a grand a year, Avant - whatever were you paying before? :-)

KIA Venga - Dealer salesman ignoring what we want! - oldroverboy.

Now sorted, but slightly amused..

1st Kia dealer offered £5500 against any kia in stock, new or pre-reg or used, but no suitable car there. (wanted me to buy a diesel which I didn't want)

2nd dealer accepted !st dealers valuation over the phone as that was my minimum, but would have meant a 200 mile drive each way for pre-reg car.

3rd dealer offered £4850 against a nearly new venga 1,4 sr7, miffed when i said had been offered more elsewhere and didn't budge.

4th dealer had 2 pre-reg cars in stock and as not far away (60 miles) drove over but both sold that morning, one of them closing the deal as i was there!

Salesman best of the lot, What is your budget to change....

Told him £3500 + £5500 for the rio 2 2013/63 22500 miles with 2 supermarket tiny dings in the doors.

Would you be interested if i can get a reduction on a Venga 2 demo that is £1000 more than your budget. Hmmm...

Went and consulted and returned offering deal at that price, so went for test drive, asked if car would be serviced before delivery, agreed and sold. No bull droppings anywhere in sight. And best of all no d***** about add ons.

Will collect Monday.