Friend took swmbo for a short break and as he wanted to drive her up the old road which curls around under itself, (i'm sure you know where it is) booked a hire car. Got to the desk late, and no trace of booking, and no one answering on the uk number.

Was offered a car at an extortionate rate, but declined and got the train into malaga.

On calling the uk the next morning, told booking had been confirmed and could not do anything about it.

So asked for and after a bit of waiting to speak to a "supervisor" was given a full refund, but no other explanation.

If he had accepted the higher priced offer the previous evening it would not have been refunded.

I thoughy all this stuff stopped years ago?