My wife has been told she has damaged a bus in NW England, despite being in Southampton that day. What can we do?

My wife received notification from claims handlers Transcare Solutions Ltd that her vehicle was responsible for damage to an Arriva North West bus. They operate in N.W. England. On this date she drove...

How to handle an accident insurance claim.

My 17-yr old son (recently passed) was driving my Seat Ibiza 1.2 and was hit from behind at approx 35mph. Damage is to the rear bumper and the other driver has admitted liability. My son has no whiplash...

Found, and lost

It took me six months to find a Mercedes SLK in good condition with AMG bodykit and wheels. On June 9th 2011 I bought locally a SLK 320 73,000 miles 3 previous owners, full AMG kit which had been fitted...

Can accident management companies be avoided following an accident?

Your excellent column in Saturday's Telegraph exposes some serious issues, exemplified by MM of Hawick (13-08-11). Can you recommend a best procedure for dealing with an incident which requires car recovery...

The claim game

Yesterday we got a letter from our car insurance company (More than - we have had our insurance with them for over 30 years), stating that "We have been contacted by a third party who has informed us that...

Are accident management companies pushing up insurance premiums?

I was interested to read your letter headed ‘Decline and Fall’ in the DT dated Saturday 13 August. I had an almost identical situation arise as MM of Hawick which involved the same insurance company. Last...

Accidental tourist

How do I obtain a blank 'European Accident Statement' form in English? A contact at my current motor insurer says he has never heard of it in his five years with the company. The policy booklet from my...

Starter car

My 17-year-old son passed his test very quickly and has saved up for a car. His maximum budget is £2,500. We have scoured local papers and local dealers but are a bit nervous about taking the plunge. Some...

Insurance and modifications

I have fitted running boards, do I need to inform my insurance company?

Commuted sentences

Thanks to one of your reader's letter in last Saturday's column, I checked the wording on my insurance coverage, which actually did not include travel between home and work. I immediately phoned my insurers,...