Why do insurers act like they do?

Dear Honest John To say I don't really like insurers is an understatement. We pay them to take on our risks then they'll find any and every opportunity to trip us up and avoid paying out when the needs...

I want a genuine part fitted under my insurance claim.

I want an OEM replacement windscreen but insurance company want to fit a cheaper aftermarket windscreen as the car is nearly 4 years old. As it's a Mercedes-Benz I am saying no, due to auto lights and...

Buying a repaired Cat D write off?

I am considering buying a Fiat Panda 1.1 eco 2009[59 plate] with 6k miles only CAT D repaired Insurance write off. Question is - are there any drawbacks and how much is it actually worth? Seller is...

Should I use the 'Hyundai First' service in case of an accident or theft?

I have just bought a new Hyundai ix20. I see that in the event of an accident or vehicle theft I am strongly advised to call ‘HYUNDAI FIRST’ before contacting my insurance company. Are you aware of any...

Why was LV Insurance uninterested in processing our accident claim properly?

Every week you manage to puff LV car insurance. This grates in our household because LV is quite the worst and most unhelpful insurer we have ever had dealings with. A year ago my wife was involved in...

Who is to blame for this accident?

I recently had an accident, a minicab came at me round a bend on a private road into our Estate in the middle of the road and in my opinion too fast, I swerved to avoid and hit a small tree. My car is...

Renewing insurance

We have to renew insurance on a lease car, SEAT Ibiza 1.2 Copa SW Ecomotive. It is being driven by a 30 year old male, no convictions, had his own car for 10 years with no-claims. The best quote we have...

Classic Insurance for Young drivers

I own a Triumph Stag. I want a classic car policy for the agreed valuation etc. I would like my 17 year old son to be able to drive it on his provisional licence initially (as both our modern cars are...

Insuring a 17yo on a trade policy

I'm a trader buying and selling vehicles and I have a 17 year old son who is coming to work for me, however my current insurance company won't allow him on my Motor Trade policy, are there any companies...

Car scrapped by insurer without telling us.

A colleague at work had her car shunted in the door it is an 05 plate. She made an insurance claim and arranged to have the repair done by the insurance co.. She took the car in for repair last Wednesday....