My 2010 Nissan Juke suffered the common gearbox fault - it's out of warranty, but is there anything I can do? | Ask Honest John

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My 2010 Nissan Juke suffered the common gearbox fault - it's out of warranty, but is there anything I can do?

My 2010 Nissan Juke developed a major gearbox problem (CVT) which would cost over £4000 to repair. The car is unsafe now, and I've since seen on the internet that this is not uncommon. I've been in contact with Nissan, who said it wasn't their problem because it's out of warranty. But, after commenting on social media, I was offered £300 vouchers. Is there any way of getting anything more than this? Nissan said the only recourse would be the Motoring Ombusman. Is there any point in contacting them or should I just suck it up?

Asked on 14 February 2018 by Dorothy Law

Answered by Honest John

It's a 2010, so more than seven years old and outside any supplier or manufacturer Sale of Goods liability. I think that's what the Motor Ombudsman will tell you, but you might as well try. The failure is so common that we advise used buyers to avoid first generation Qashqai and Juke with CVT transmissions (the later xTronic is better): www.honestjohn.co.uk/carbycar/nissan/juke-2010/?se...d /

Tags: liability ombudsman expired warranty known faults

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