What is life like with your car? Let us know and win £500 in John Lewis vouchers | No thanks
My grandson's new Vauxhall Corsa is faulty - what are his rights?
Two weeks ago, my grandson bought a 2015 Vauxhall Corsa 1.2 for just over £6000 from a main Vauxhall dealer. It came with a one year warranty and the car is on credit taken out with them. Last week, he had to be towed back to the garage by the AA. They could not give him a loan car because he's 18 years old and, after stripping down the engine, were unable to find the fault. They will have to get someone from Vauxhall to look at it, so we've been given no time estimate as to when the car will be back. Could you please tell me what his rights would be and what he should do?
Asked on 23 October 2017 by Roy Coverdale
Answered by
Honest John
Under the Consumer Rights Act 2015, he is theoretically entitled to reject the car for a full refund of the purchase price. Existing case law helps him. Don't take any nonsense from the dealer. Demand the full cash back immediately: www.honestjohn.co.uk/faq/consumer-rights
Similar questions
Our new Jaguar XE is faulty - what do we do if the dealer won't accept our rejection within 30 days?
Do you know if there is a problem with the new Jaguar XE petrol Ingenium engine when coupled with the auto gearbox? Our new model lurches when going down through the lower gears. At first, the dealer agreed...
I bought a new Skoda Superb Estate seven months ago. When driving a few weeks ago, a warning light appeared on the dashboard saying 'Front Assist Not Available'. The light has been on ever since. My local...
I bought an SWB van from the dealer on 19 January 2017. It had a full service history, 123,000 miles and I paid £2400 with VAT. I drove home and left it over weekend but when I drove it on 23 January...
Related models
Much improved over previous Corsa, better quality interior with a more upmarket feel, impressive for around town.