I was wondering if you could help as I am tearing my hair out. I was supposed to take delivery of a Golf R last Wednesday which I ordered on a personal lease via Vehicle Savers - the owner of the car would be Arval.

Last Tuesday I was contacted to say the car had been damaged at the dealer (Lightcliffe). Arval/Lightcliffe were good in terms of arranging a hire car at no cost so I could remain mobile - I had sold my previous car on the basis that the new car would be delivered on Wednesday.

I asked for pictures of the damage to the car and was sent two photos which made it impossible to see what had been damaged. I have since asked for an accident repair report and a lengthy list of repair work has been carried out. The value of the repair works was just under £1,600.

The lease agreement was for the provision of a new car. The lease agreement also makes me liable for any reduction in the value of the car due to previous repairs.

I am insisting on something in writing from the lease company confirming that I will incur no liability whatsoever in respect of the repair and any consequential damage but I am wondering whether I ought to accept the car at all?

Presumably the value of the car is reduced because it has been repaired but I am paying for a new car under the lease agreement.

I was wondering if you have come across anything similar before and for your advice - I am just a bit worried about issues down the line when I come to hand the car back.