Advice about Credit hire companies

What is life like with your car? Let us know and win £500 in John Lewis vouchers | No thanks

Advice about Credit hire companies

I am a volunteer with Citizens Advice and when researching for a client found this page of advice on the public Citizens Advice web site. https://www.citizensadvice.org.uk/consumer/professional-and-financial-services/insurance/types-of-insurance/vehicle-insurance/vehicle-insurance-if-the-accident-wasn-t-your-fault/

I wondered if you felt that this was appropriate advice for the general public - it seems to advise that the best way of dealing with an accident is to use a credit hire company. I am contemplating raising this with CA but would be interested to know your expert opinion.

Regards
Barbara

Asked on 30 May 2015 by Barbara

Answered by Honest John

A few readers have been pleased with Accident Exchange, but I do not recommend accident management companies that put victims in credit hire cars. What insurers are increasingly doing in such cases is writing off the cars so the claim can be settled quickly without any need for credit hire. In other words they are including the potential cost of credit hire in the cost of the repair and as a result are writing cars off that have suffered very little damage.

Tags: feedback credit hire advice

Similar questions

Credulust - the credit hire scam

Back in December 2008 I was involved in a minor road accident. A white van reversed into my stationary car damaging the front. The driver admitted liability at the time and this was confirmed in writing...

Brought a car and now it's off the road due to subframe failure

We brought the car roughly six months ago, and from day one, we complained about a knocking noise in the engine. The garage we brought the car from changed lots of parts but still the noise remained. We...

Write-off offer - is it right and fair?

My Jaguar XF 3.0 Diesel was written off when stationary at a junction - no blame whatsoever. It was a July 2010 Luxury model owned from new with 54,000 miles, FSH and very high spec. The dealer, Statstone,...