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Our car has hidden accident history - what are our rights?
We recently bought a 2013 Volvo XC70 D4 for £24,580 from a main dealer. After collecting the car we found a faulty fuel gauge and the car went to our local Volvo dealer for a warranty repair.
However, we've now been told that the car has significant damage from a previous accident. Subsequent investigation has found the car was previously owned by a salvage company - we suspect it was a unrecorded damage and repair.
The dealer has not have a similar car to exchange and they are also refusing to give us our old car back and refund our money. What are our rights?
However, we've now been told that the car has significant damage from a previous accident. Subsequent investigation has found the car was previously owned by a salvage company - we suspect it was a unrecorded damage and repair.
The dealer has not have a similar car to exchange and they are also refusing to give us our old car back and refund our money. What are our rights?
Asked on 25 March 2015 by Diprose
Answered by
Honest John
These are your rights: www.honestjohn.co.uk/faq/consumer-rights/ If the garage that sold you the car bought it from a salvage company then they must have known it was damaged and under the Consumer Protection from Unfair Trading Regulations 1998 this could be interpreted as a criminal offence. I strongly suggest you see a solicitor.
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