Trader won't refund on faults - what can I do? | Ask Honest John

What is life like with your car? Let us know and win £500 in John Lewis vouchers | No thanks

Trader won't refund on faults - what can I do?

I bought a 2006 Ford Transit van six weeks ago from a trader who is claiming it was bought on trade terms at a discounted price. However, the car has unroadworthy tyres, a huge oil leak and a faulty thermostat.

I can't drive the car and its dangerous, yet the trader says he has no legal obligation to assist. What should I do?

Asked on 24 April 2014 by Wayne

Answered by Honest John

If it was a trade to trade sale and you bought it cheaply knowing you would have to fix the faults before re-selling it, then this could be classed as a trade sale. Otherwise it wasn't and you can sue for your money back. See: www.honestjohn.co.uk/faq/consumer-rights/

Tags: legal and consumer advice large vans

Similar questions

Hired a van and got a puncture - should I have to pay for the replacement?

My son hired a mid-sized Ford Transit from a hire firm for a two week cycling trip. During the loan he got a puncture and the hire firm came out to replace the tyre. He now finds on his credit card that...

Transit engine using excessive oil

My Ford Transit is using excessive oil, approx 1-litre per week. It's done 105,000 miles, mostly long distance, but since I've had it it's used for short local journeys. there's no excessive smoke and...