What is life like with your car? Let us know and win £500 in John Lewis vouchers | No thanks
Why are rear windows for the Jeep Grand Cherokee not held in stock anywhere?
Two weeks ago, the rear window of our 2011 model Jeep Grand Cherokee was smashed whilst we were away from the car. Auto Windscreens arrived to fix the window with the news that they did not have one in stock. It further transpired that there are no replacements in the UK or Europe or the States. We have been in touch with Jeep UK who tell us that they are waiting for a batch to be made, with an expected arrival time of early September. In the meantime, the window is wrapped in "Crash Wrap" which is like Sellotape. This is obviously far from secure, necessitating us to avoid journeys where possible or leave one of us in the car whilst the other is shopping etc. Is this a normal situation in the motor industry? The car has been on the market for more than 18 months yet there is a dearth of spares.
Asked on 21 September 2013 by MK, Buxton
Answered by
Honest John
Chrysler Jeep has just extensively facelifted the 2011 Jeep Grand Cherokee: But I did not realise that this had led to a shortage of parts for the 2011 model. A quick email to Chrysler Jeep found a rear window with a slightly different tint in the UK and arranged for a correct window to be airfreighted from the USA the next week.
Similar questions
Like SG I own an identical Rover 75 with almost identical mileage and it still drives like a dream so I fully understand why he wants to keep it. It is certainly the most comfortable car I have ever owned....
I've been offered a 2009/09 Chrysler Sebring convertible 2.0 diesel manual, one owner, in metallic black with 16,000 miles, service history and replacement alloys under warranty, for £11,000. Optional...
I am writing from north Cyprus. I have a 2001 Mercedes-Benz S400 CDI (W220). I need a new engine. Where can I get one?
Related models
Strong performance from 3.0 CRD diesel. Excellent off-road. Much improved all round from 2013 facelift.