In June my wife took delivery of a new Volkswagen High Up. Within a week we were aware of a distinct whine from the engine compartment. I queried the noise with the garage and, after discussing it with VW, Milton Keynes, I was told the whine was from the gearbox and was a feature of the car, but was not detrimental to performance. Finally, early in October, I was asked if Volkswagen could have the car for a week so that the problem could be investigated by two German engineers. I took the car to the garage on 18 October from whence, I understand, it was taken to Milton Keynes for examination and returned a week later. I received a letter dated 2 November from the dealer’s after sales manager saying that the “fault”, (his word), was being investigated in order to resolve the problem, and I would be contacted as soon as they had information from Germany, since when I have not had a reply. Can you advise on a course of action, and have you had any similar complaints?