What is life like with your car? Let us know and win £500 in John Lewis vouchers | No thanks

I bought a suspicious used Audi through the Audi Approved scheme - who is liable?

In January I bought a used Audi which I sourced through the Audi website, as it claimed that all vehicles have a service history check and will have a clean, completely transparent record. I have no complaints about the car, but six months later I no longer required it so I tried to sell it. At this point I discovered that there was no engine number on the V5C, that it was not a UK-supplied car and that it had had been used in Cyprus.

I also discovered that, despite being just over two years old, there was only a duplicate service book and no registration showing which car it referred to. I called the garage that was stamped in the service book who said they had no knowledge of the vehicle. Do I have a legal claim against either Audi UK or the Audi dealer? I feel this makes a mockery of the so-called Audi Approved Used Car Programme.

Asked on 29 September 2012 by CC, via email

Answered by Honest John
Your claim is not against Audi, it is against the dealer who sold you the car misleadingly under the Audi Approved Programme. The claim is for misrepresentation and may also be a Criminal Offence under the Consumer Protection from Unfair Trading Regulations 2008/1378 and The Unfair Commercial Practices Directive 2005/29/EC.
Similar questions
On 1 October 2017, I purchased a BMW 5 Series (approved used from a BMW dealership. Since then the car has been in for repairs three times. It shut down on the motorway, had warped front discs and split...
I bought a used approved R-Class from a big Mercedes-Benz dealer around 16 months ago. The car has had a history of problems from the time I purchased it i.e. steering wheel issues and suspension problems....
We purchased an approved used 2015 MINI Countryman 1.6 petrol with 11,000 miles from a Mini dealer 12 months ago. We have driven it 1000 miles in the last 12 months (second car) and the clutch has begun...