As the very satisfied owner of a Volkswagen Passat CC GT TDI 170 for just over a year, it is hugely encouraging to find that it came out No.1 in The Which Customer Satisfaction Survey this year (and second last year). No vehicle is ever perfect but, in my view, some of the motoring press have nitpicked this car to a high degree whilst espousing the almost perfect qualities of Ford Mondeos and Focuses. I don't see either of these cars in the top ten, regardless of what the experts think. Fortunately, those of us who actually live with our cars recognise the qualities that we like and, in the case of the CC, are willing to tell the rest of the world. Clearly, I'm not taking issue with you because you report whatever is sent to you and, ultimately, for our benefit.