My daughter’s Suzuki Swift was recalled for a handbrake problem but was deemed OK. Recently, when parked at work, the car rolled back into a wall scuffing the bumper. The handbrake was completely inoperative although it had been perfect when parked and held the car for most of the day. The Suzuki agent said he would replace the cable and shoes for £280. But since her local garage would do the work for half that cost she decided to use them. Mysteriously, when she collected the car from the Suzuki agent the handbrake was perfect in spite of the agent alleging they had done no work on the car. My daughter and granddaughter are very concerned since they live in a hilly city, Sheffield, have lost all confidence in the handbrake and are worried about the danger to themselves and others. What would be her best course of action?