On 20th March 2008, having previously read a favourable report in your column, I purchased a new Honda CRV from Bob Gerard Ltd in Leicestershire, at well below the price quoted by my local Honda dealer. The car was delivered to my home address in Watford and I subsequently retired to Cornwall. On12th August 2011, five months after the three-year warranty expired, I experienced problems with the air-con system and I rang Martin Charles, one of the directors at the company. He arranged for the car to be collected and a courtesy car was provided for the five days that was required for the repairs to be completed, absolutely free of charge. Furthermore, on its return, my car had been valeted and had a full tank of petrol. This was undoubtedly a first class service from an outstanding company and may merit a mention in one of your columns.