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Rental arithmetic

It seems to me that everyone involved in an insurance claim is making huge profits at our expense. My insurance company arranged for me to have a hire car from Enterprise Rent a Car whilst mine was repaired. I have a Range Rover Vogue, so was given a Range Rover Sport. Looking at the paperwork, they charged £234.86 per day plus VAT. I checked the Enterprise website and to hire an 'Executive 4 x 4' privately it would cost me £174.99 per day and that seems to include VAT. How can Enterprise justify charging so much more just because it's an insurance job? Also my car was ready for collection on the Monday but Enterprise couldn't collect the hire car until Tuesday so I had it for an extra day unnecessarily and yes, they did charge for that days rental.

Asked on 30 July 2011 by RD, via email

Answered by Honest John
Thanks. This is more good evidence of what is going on. If the insurer refuses to pay, you could be hauled up in court over the matter. That said, though it would have been better for you to physically return the credit hire car to Enterprise as soon as you no longer needed it, there is absolutely no need to pay for the extra day.
Tags: credit hire

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