Is there a problem with the SOS system on the new VW Tiguan?

I recently purchased a 2024 VW Tiguan. In the first few weeks after diiving for a few minutes I was getting the message 'Emergency call failed / Information call failed'. It stopped but has now started again. Is this something to do with my phone or a VW issue?

Asked on 31 March 2025 by spurs

Answered by David Ross

A number of Volkswagen models have been affected by an issue with the SOS system, and at present there does not appear to be a simple solution. We would suggest raising the problem with the supplying dealer so that they can address the issue directly and hopefully provided a quick resolution.

Tags: faults dealers sos

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